Contact Sheet Music Direct Support

by Darylthebassplayer

I have a 5th generation iPad Pro 12.9” and it takes 45 seconds (I timed it) from the time I hit the icon on my iPad till it finishes loading the app where I can start using it. Unfortunately loading the app is something I have to do over and over and over again because the app keeps crashing. Unless I pay extra for every song I can’t print the sheet music so I’m forced to use the app. I’m about to cancel my membership.

Update: I’ve been in contact with the help desk at Sheet Music Direct. Sam is trying to help me get the problems fixed. I am hopeful that their developers will be able to fix the problem with their app, so I changed my rating from 1 star to 2 stars.

by BL600

Overall the best selection of digital sheet music I’ve found. However only being able to use on an iPad vs other devices or larger format tablets is very limiting. Also, I like to annotate my sheet music, and not being able to manually add freeform notes is a big step down from traditional sheet music. An app “by musicians for musicians” should be much more versatile!

Received a wholly unsatisfying response from the developer, not addressing the problem but making excuses for why these pretty simple features aren’t available.

Also dropped my rating further since you can’t preview the whole song, very disappointing when the arrangements are weak!

Really a shame because a relatively good app could easily be made a whole lot better if the developer were only willing!

by Smallbiznj

I do like this app. The music selection is good and the prices are reasonable. But I really don’t like the interface. For instance it doesn’t remember my search history so I have to retype the entire search string/phrase every time I want to find a song. And when I favorite a song, the sample page is saved to my wish list. Cool, but there is no way to get back to the purchase page from my wish list; I have to go back to search and start all over, again typing the entire search string, and then dig to find the one I favorited. I have not purchased more than once because I found the process so annoying that I gave up.

And about support. I want to request support for something like this rather than write a review, but it requires an email session and since I don’t have email on my iPad I can’t request support. That’s also annoying because I’m already logged in, they should know something about my account, so let me contact support from my account.