DW Status

Last Updated on 2026-05-18 by Deutsche Welle

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Most reported problems

Not working

57.1%

Crashes

28.6%

Something else

14.3%

India Morgan 2023-07-16

No longer can see my cameras remotely on iPhone app.

Showing 1-1 of 1 reported issues:

Common DW Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve DW network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear DW App Cache and Data:
1. On android, goto Settings » Apps » DW » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DW.

On android, goto Settings » Apps or Manage Apps tab.
Click DW » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DW » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DW

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Developer: Deutsche Welle

Feb 20, 2026, 06:13 PM
a AndroidOS user from Remscheid, Germany reported problems with DW : Crashes
Dec 04, 2025, 08:57 PM
a AndroidOS user from Barcelona, Spain reported problems with DW : Not working
Sep 20, 2025, 01:57 PM
a Mac user from Darlington, United Kingdom reported problems with DW : Crashes
Sep 20, 2025, 01:55 PM
a Mac user from Darlington, United Kingdom reported problems with DW : Not working
Aug 16, 2025, 08:59 AM
a iOS user from Moormerland, Germany reported problems with DW : Not working
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