DW app not working? crashes or has problems?

DW Status

Published by Deutsche Welle on 2024-01-10

Get unbiased, international news and information on the world’s most pressing
issues. The free DW app for tablets, mobiles and the new Apple Watch keeps you
up-to-date with the latest headlines and in-depth coverage of everything from
business, science and politics to arts, culture and sports.

I have a problem with DW

Are you having issues? Select the issue you are having below and provide feedback to DW.

User reports:
App has problems

User reports 6

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

83.3%

Not working

16.7%

Something else

16.7%

Reported Issues: 1 Comments

By India morgan 9 months ago

No longer can see my cameras remotely on iPhone app.

Common dislikes about DW app

- No support for Picture in Picture

- Cannot look things up at the same time while listening/watching the news

- Cannot select a single word for a look-up in a dictionary

- Inability to use the swipe gesture to return to a previous screen

- Website has better usability than the application

Have a Problem with DW - Breaking World News? Report Issue

Common DW Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DW app on iOS and Android devices. Solve all DW app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DW iPhone Issues and Solutions

DW iOS app crashes, not working, errors
DW iOS app network issues
DW on iOS has black/white screen

DW Android App Issues and Solutions

DW has errors/crashing/not working
DW server network connectivity issues
DW has black screen

DW iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DW app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DW app crashes or not working on Iphone (iOS):

Close and restart the DW app on iPhone
Update DW app to the Latest Version for iOS
Uninstall and reinstall DW iPhone app
Update your iPhone to the latest iOS version

Fix DW on iPhone unable to connect to server/internet connection issues::

To resolve DW network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DW black/white screen (blank screen) on iPhone:

Follow the DW iOS app troubleshooting guide Here →

DW Android App Issues and Solutions

Fix DW not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DW app issues:

Force Stop the DW App
1. On android, goto "Settings" » click DW app. » click "Force Stop".

Update DW to the latest version on PlayStore

Clear DW App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DW app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DW.

Fix DW unable to contact server/ DW internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DW » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DW » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DW on android.

Solve DW black/white screens issue on Android:

Follow the DW android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Welle, developers of DW.

100% Contact Match

Developer: Deutsche Welle

E-Mail: [email protected]

Website: Visit DW Website

100% Contact Match

Developer: Deutsche Welle

E-Mail: [email protected]

Website: Visit Deutsche Welle Website

About this app

Deutsche Welle (this app) is Germany’s international broadcaster and a trusted source for reliable news and information with radio and online content in 30 languages and four TV channels that span the globe. this app brings people closer to what matters most – made in Germany, made for minds. The this app app provides you with the information you need to shape and understand your world – quick, direct, uncomplicated and completely ad-free right in your hands. this app stands for news Made in Germany and is respected as a reliable source of information and conduit for arts and culture – and not only from those with German roots. Germany has long been known for reliability, precision, efficiency, quality and innovation. this app has wrapped all of these attributes into one app, to make sure that you don’t waste any of your precious time getting the news that you want. The free this app app for tablets, mobiles and the new Apple Watch keeps you up-to-date with the latest headlines and in-depth coverage of everything from business, science and politics to arts, culture and sports. We provide a comprehensive, detailed, impartial and unbiased look at the latest headlines. this app is news you can trust – 80% of our users turn to this app because of our credibility. Get unbiased, international news and information on the world’s most pressing issues. Our Apple Watch features (news at glance) and support for AirPlay are key features for early adopters and technology lovers. At the same time, our journalists stand up for freedom of speech and opinion in their target regions. this app provides depth to issues that “breaking news” sources can’t afford.