Contact DW Support

by Usaappreviewer

I watch a lot of DW app on my iPad. I want to give this app 4 stars but I can’t. There’s no support for Picture in Picture. When I exit out of this app, I cannot use this app while in conjunction with another app. There are other news streaming apps, and safari that allows for this function. So I ... Show more cannot look things up at the same time while I’m listening/watching the news at the same time. In addition to this, the lack of close captioning is alarming for a network of this size. No close captioning available when selected, same happened when I used to use the Apple TV app. I’m hard of hearing but it’s difficult to keep up sometime. I’m very grateful for the ability to rewind live as many times as I need to, otherwise I wouldn’t be able to keep up on both iPad app or Apple TV app. Please DW fix these these options.

by Klovesius

The application doesn’t allow to select a single word, for a look-up in a dictionary, for example. Only a whole paragraph can be selected. I wrote the developers about this issue a few months ago, but they seem to ignore it.

Another inconvenience is inability to use the swipe gesture to retu... Show more rn to a previous screen.

Thus, the DW website has better usability than this application.

by Nonamemarine

Really enjoyed your service until this last update... when I open the app on my iPhone 11 I get white screen with the DW logo. I swipe right to get to the menu for regional news and pick one only to get a never ending "wait" circle. What's up guys?