Contact DW Support
Company Name: Deutsche Welle
About: DW is a German provider of radio and television broadcasting services in Germany and
internationally.
Headquarters: Bonn, Nordrhein-Westfalen, Germany.
DW Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with DW - Breaking World News. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DW - Breaking World News. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Deutsche Welle
Verified email ✔✔
E-Mail: android@dw.com
Website: 🌍 Visit DW Website
Privacy Policy: http://www.dw.com/data-privacy-policy/a-18265246
Developer: Deutsche Welle
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Read 3 Customer Service Reviews 😭😔💔
No Picture in Picture or closed captioning
by Usaappreviewer
I watch a lot of DW app on my iPad. I want to give this app 4 stars but I can’t. There’s no support for Picture in Picture. When I exit out of this app, I cannot use this app while in conjunction with another app. There are other news streaming apps, and safari that allows for this function. So I cannot look things up at the same time while I’m listening/watching the news at the same time. In addition to this, the lack of close captioning is alarming for a network of this size. No close captioning available when selected, same happened when I used to use the Apple TV app. I’m hard of hearing but it’s difficult to keep up sometime. I’m very grateful for the ability to rewind live as many times as I need to, otherwise I wouldn’t be able to keep up on both iPad app or Apple TV app. Please DW fix these these options.
Usability issues
by Klovesius
The application doesn’t allow to select a single word, for a look-up in a dictionary, for example. Only a whole paragraph can be selected. I wrote the developers about this issue a few months ago, but they seem to ignore it.
Another inconvenience is inability to use the swipe gesture to return to a previous screen.
Thus, the DW website has better usability than this application.
Latest updated D.O.A.
by Nonamemarine
Really enjoyed your service until this last update... when I open the app on my iPhone 11 I get white screen with the DW logo. I swipe right to get to the menu for regional news and pick one only to get a never ending "wait" circle. What's up guys?
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