Contact TinyTap Support

This app looked appealing at first glance, and a friend ended up purchasing a subscription for my daughter for her birthday years ago. Well, the app ended up being a complete fluke. There was too much pressure to purchase other things, ads, and pop ups. She would get frustrated when trying to play a single game. Anyways, well here we are almost 3 years later (the subscription the friend bought under her name was only for ONE YEAR) and they randomly get my Venmo account info and charge my venmo card $50+ for who in the world knows what. We didn’t use the app after the first week and again nothing was under my name, my daughters name, our apple id’s, nothing. So I have no idea how they got my venmo card number now being 2-3 YEARS later, very sketchy. I got no emails about renewing or canceling, TinyTap does not show up on my apple ID or any other accounts— and I even went to redownload the app and “log in” but when I put in my email it said, start your free trial here— meaning no current account. The robotic emails throughout customer support try to blame you/me for “not canceling my trial” to which would mean, i’d have to have one in the first place and I didn’t. And then I think that would mean I would have received other charges or even notices of cancel/renew over the past 2-3 years and none of that either. Just one charge today, $50 for a subscription renewal from 2019…very shady and not a great app to begin with. Just dont!!! :)

I had this app for a year I didn’t cancel after a 1 week free trial so I stayed with the app for one year I didn’t like the app I stopped using it so I forgot about it then I was charge for another year which I didn’t want I asked that I wanted a refund they said OK we will give me your money back within 5 to 7 days it has been a month I have messaged them like 10 times and I get no answer so I filed a complain with my bank and hopefully they can get me my money back so if you get this app be careful when you want to cancel because they make it extremely hard to cancel they send you to iTunes you won’t find it in iTunes and now you’re stuck with this app and the only way to maybe or hopefully solve your problem is by getting in contact with your bank and seeing if they can help I do not recommend this app at all like I said they will give you a hard time canceling and they will take your money and tell you they will refund your money and never do so I have The emails to prove it

I’m not sure how this app is rated at 4 stars when the first word I heard it say was “ Doggie” that is not a word, and definitely not something I want an educational app to encourage my child to say. Fault number two I noticed within the first five minutes, the app gave me a grade because I moved through it too quickly. Given the lack of challenge within the content, I should have moved through it quickly and so would’ve my child. This app is for children who don’t need to be challenged in any way and are behind on the learning curve. Also there is no reason to give grades and if I have to pay for this app then every portion of it should be unlocked. My children go to school to grade themselves they don’t need an app to do that for them. Starfall is better. I downloaded this because I was excited about the offline play but I see this app is just another pay for play game that if not monitored will rot your kids brains.