I have had the absolute worst experience using get around.
I rented a car with get around starting the 30th, we get to the car with my two sons who are 9 months and 3 years old, and the car already looks very dirty but I guess thats just a detail and not that important, I get in the car and turn it on and I start realizing the car had some kind of a problem, I start driving it get on the highway and almost risked my life because the car would not go fast than 50 miles per hour, it would break on its own and the motor would make a really bad noise. I was scared for my kids and my life driving this car. I parked the car in a safe spot and from there started the worst day of my life, it was impossible to get any of your agent on the phone as the automated system did not recognize my phone number even though it was linked to my reservation and for some reason did not recognize my reservation number as well, it took me 1 hour to get someone on the phone, after that an other hour to finally get transferred to road side assistance, my calls would drop and even though they knew the whole situation i would receive no calls back. I finally got someone from road side assistance on the phone that tells me “we are sending a tow truck and you will get a text message with all the information”, I never received a text message but did receive the tow truck. The tow truck parked and asked me “what do I do with car”, I certainly thought roadside assistance or get around would have send a tow truck with clear directions but apparently not. And there goes another hour on the phone trying to find someone that could help us, no one knew how to help us and kept on telling us that the tow truck driver would know when he absolutely did not, after a an hour negotiating, we finally have a solution: a taxi will pick you up where you are and take you to Europcar where you’ll have a new car waiting for you. We waited about 2 hours for the taxi, we finally get someone on the phone again after calling about 5 more times and kept on hearing the taxi is on its way, only to found out they never had our location to begin with so never sent the taxi (keep in mind this is in the middle of summer in Madrid so extremely hot , with 2 kids, suitcases, car seats, no where to go or wait since we kept on hearing the taxi is arriving). The taxi arrived and we are on our way to europcar, which I got told maybe 6 times I had a reservation with. We arrived at Europcar I give my name and last name and the lady tells me there so no reservation under my name, I could not believe it, we call again, I explain the whole situation again to a new agent which he assures me yes it is europcar, he even gives me the reservation number, the lady at Europcar tells me its impossible that this is a Europcar number. I call once again, have to explain the whole story again, they put me on hold for another 10 minutes only to find out it was never Europcar but Enterprise, I had to walk another 1.5 km to the right place, again with my 2 young kids, suitcases, car seats, stroller etc and then finally at around 8pm got the replacement car. I wasted an entire day of vacation because of this.
Overall, the irresponsibility of the owner of the car for putting a car that is incredibly dangerously broken out of rent, the way get around agents were un helpful and actually pretty rude (please listen to the recording of the phone calls) , and the roadside assistance that were not only incapable and plain stupid.
The fact that get around was completely fine with leaving a woman her 2 young kids, out in a city, with absolutely no follow up, no help, not once has someone contacted me to make sure roadside assistance was able to help, not once has anyone reached out to make sure I got the replacement car.
Their automated service also just doesn’t work, I wasn’t able to get through anyone with my phone number or my reservation number.
If you are looking to rent a car, or put your car up for rent, I promise you get around is not worth it.
