Contact Getaround Support

by S.h.a.y.a

They’ve blocked my account for nothing although I’ve been using the app since 2018 back days when I was in California and now more often I travel to Paris and Europe and they’ve blocked my account as they need a proof of a selfie with my driving license plus residency card !!!!! This is so annoying although my credit card plus my ID submitted Years ago ! And all of them under my name but they’re still asking for this stupid selfie 🙂 use TURO way much better with professional customer services ✨
Regarding verifying system as they’ve mentioned just to make it clear I’ve been using the app since 2018 🙃 and this week they’ve blocked me as they need my selfies !!!! With the driver license plus the residence card !! Regarding the residence card there’s a lot of countries they don’t have it & I’m a world traveler so shall I provide you my hotel accommodations ??? 🤨 again since 2018 I’m using it once it has been switch to get-around thing it turned to a disaster so please avoid it guys.

by Eyeflap

I tried to rent a car in Paris where I have lived for 6 years. The rental was accepted, card was debited. Then I get a message saying I have to verify myself. I go through the steps of sending a photo of my drivers license, French identity card etc. I get a message saying that my profile needs to be verified manually within 2 hours and more documents are needed. I send the documents. It wasn’t fun taking selfies of my face with my drivers license, passport, proof of address etc.. how many documents are needed to verify someone ?? I even had to send them a video of me moving around. Anyway I get no resolve after 2 hours. I finally call customer service. Obviously they can do nothing but relay my message. I finally get a message of the cancellation of my rental with no explanation of why my profile was not verified. Terrible service and waste of time.

by Olivier LUCENAY

I rented a Getaround car for two weeks while I was in Paris. Everything was great until I perfectly returned the car with the keys inside as planned (I have the photos of the car returned).
They waited for me to leave a 5stars review then one month later the owner of the vehicule contactes me saying than he couldnt find the key.
I was surprised by the delay since his probably was supposed to be rented since that and explained him than the keys was inside as planned.
Then one more month later Getaround took me 945$ of penalties on my bank account without notice or proof of the owner who probably lied ! I contacted them many times. They never answered !!