Contact Voya Retire Support

The app is fine and that’s the only things going for it. Voya as an investment company is awful. Here’s why, per a rep If I took a loan on my 457 (max being 50k) I have to setup a repayment plan. That’s fine, however I can’t pay back anything else unless I do a full payment, with a cashiers check. So if I had like 500$ I could use to pay my loan, nope, sorry we’re still making money off the interest. So let’s talk about investment options. Do you get a wide variety of choices? Kinda, if you’re happy with them playing around with your money, taking a cut off the top and giving you a few dollars for your troubles. Can you invest in some individual stocks? Nope. Make your own portfolio? Nope. How about a self directed account? Sure they offer that but there’s a catch. You can only do a percentage of YOUR money to open a TD ameritrade account. Sure you can do whatever in it but you can’t take money out of it and you have to liquidate it so the money goes back to voya and you can use it for retirement. There exists right now a wide range of other brokerages and their apps that are light years better than Voya. Go educate yourself about your money and investing. It’s a new age and Voya is in the past. Canceling my business with them as soon as I can.

When you log in with FaceID, after your face is scanned, the app seems to be frozen. In other words, there is nothing being displayed on the screen to let you know the app is trying to log you in. The user name is pre-filled (not shown) and the password field is empty. If while you wait for the app to log you in (post face scan) on what appears to be a frozen screen and click the Log In button (again the password field is empty) the log in will fail. That in itself is not a problem if you can close the app and try to log in again. The problem is that, you are locked out of the app for days afterwards. A message saying System Unavailable is displayed every time you subsequently try to log in for the next few days. The popup message says: “Your account is not available. It should be available again shortly. We apologize for the inconvenience. “ I am using iPhone 10XS Max running IOS 14.4.2. Similar issue was noticed with another Voya app running on an iPhone 7S running IOS 14.5.

In 2020 I’ve watch my profile sink like a rock for weeks before I could get through to a customer service specialist to correct the free fall they watched happen. I pay for the premium service where they monitor and manage your investment Profiles, in February they watched the market as a whole sink (with my dream of retirement) they didn’t make any changes, till after March and a full blow crash. I couldn’t get through to them, the company would only do call backs. It was weeks later when I heard from them. I feel horrible for the people who trust this company till retirement. I out grossed my 5 years investment with this company in 1 year (2020). I’ve never invested on my own till 2020, nobody is going to watch your money like you, take the time to invest in yourself, build your knowledge of the stock market, be patient and do it yourself. You really couldn’t do any worse then Voya.