Contact SF Fire CU Support
Company Name: SF Fire Credit Union
About: Access your SF Fire Credit Union accounts quickly and securely with SF Fire
Credit Union's mobile banking. This app empowers SF Fire Credit Union members to
take care of their online banking business on-the-go, directly from their mobile
device.
SF Fire CU Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SF Fire Credit Union
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SF Fire CU Website
Privacy Policy: https://www.sffirecu.org/about-us/privacy-and-security
Developer: San Francisco Fire Credit Union
Can I trust SF Fire CU app?
Protect your data and wallet. We investigate the developer's website (Sffirecu.org), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Terrible support and missing features
by Mikeywynne
The app rating showing as 4.5 is so misleading. People should scroll down to read the reviews since November 2017, they are universally awful.
During the 2017 redesign they removed lots of basic and useful functionality, e.g. vacation notifications to stop them blocking your card while you’re away, credit score, easy access to support.
Their previously superb customer support is now almost nonexistent, I’ve waited months (yes, months!) for responses to very basic support questions and typical response times are around a week when they do respond, often they never do. They also “lost” one of my bank accounts. And they give you 0% interest on your checking and savings accounts...so you are paying them to invest your money with them keeping all of the profits. Such a shame for a previously great credit union.
Very limited functionality, poor usability
by Jurassiick_Park
Oof. Can’t see your account number in the app, can’t update your pin in the app, can’t verify Apple Pay with the app (you need to call and talk to an agent at SFFCU, and answer a bunch of questions - which can take awhile), can’t transfer money to external accounts after you’ve successfully linked external accounts, very slow response to messages sent via the app.
Mobile app basically functions as a snapshot of your accounts with the ability to make a check deposit. But if there’s anything more you’d like to do, you need to go to a branch or use a desktop browser, and obviously the interoperability is significantly less behind other banking apps.
Customer service is really nice when you get them on the phone, but this is an app review…
Horrible when updating and communication with its customers.
by Terry Fedup
When the SF Fire Credit Union updates or revamps the app, there are always problems.
If you don’t have apples latest operating system, you are screwed. The women on the phone said every bank is like that, but my other banking apps still work. I have an iPhone 13 and it is only one operating system behind and the SFFCU app doesn’t work. They used to be a very good place to do banking, now they’re customer service and
And communication is lacking.
The head of the credit union last time had to issue a letter to address all the complaints about the updates. Maybe it’s time for her to go. If I didn’t have to pick a star for the rating, I’d give it minus stars.
Have a Problem with SF Fire CU Mobile Banking? Report Issue
Why should I report an Issue with SF Fire CU Mobile Banking?
- Pulling issues faced by users like you is a good way to draw attention of SF Fire CU Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SF Fire CU Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SF Fire CU Mobile Banking.
