SunMap app not working? crashes or has problems?

SunMap Status

Last Updated on 2025-01-25 by Mapnitude Company Limited

I have a problem with SunMap

Are you having issues? Select the issue you are having below and provide feedback to SunMap.

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User reports:
No current problems

Have a Problem with SunMap - Sun/Moon Toolkit? Report Issue

Common SunMap Problems & Solutions. Troubleshooting Guide

Table of Contents:

SunMap iPhone Issues and Solutions

SunMap iOS app crashes, not working, errors
SunMap iOS app network issues
SunMap on iOS has black/white screen

SunMap Android App Issues and Solutions

SunMap has errors/crashing/not working
SunMap server network connectivity issues
SunMap has black screen

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SunMap iPhone Issues and Solutions

How to fix SunMap app crashes or not working on Iphone (iOS):

Close and restart the SunMap app on iPhone
Update SunMap app to the Latest Version for iOS
Uninstall and reinstall SunMap iPhone app
Update your iPhone to the latest iOS version

Fix SunMap on iPhone unable to connect to server/internet connection issues::

To resolve SunMap network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SunMap Android App Issues and Solutions

Fix SunMap not working on Android, crashes, errors or is unresponsive:

Force Stop the SunMap App
1. On android, goto Settings » SunMap » click [Force Stop]

Update SunMap to the latest version on PlayStore

Clear SunMap App Cache and Data:
1. On android, goto Settings » Apps » SunMap » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SunMap.

Fix SunMap unable to contact server/ SunMap internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SunMap » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SunMap » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SunMap

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