Contact signNow Support

We have been paying to use the Business version of this app for a couple of years now. Developers have decided to make several changes, which I’m sure were good for some subscribers. I get it. I don’t mind change and growth. However, when those changes start creating glitches and what not, now I’m not happy about it. What makes it worse is that tech replies to your support help emails are not thought out. Feels like they just give you an answer they pulled out of a jar without even attempting to figure out what the root problem could be. We use this app for our customers that we do business with. It’s vital that we keep all devices and apps updated so that we can create transactions/documents smoothly. We have looked VERY unprofessional lately because of having to fiddle with the app to make it work as it had in the past. We are more than likely going to pay the money to switch everything over to Adobe Acrobat. It will be worth it if it saves us from looking unprofessional. After all, they were the ones to create the PDF.

Technically proficient user of SignNow since 2011, was an amazing breakthrough to be able to sign documents anywhere with a nimble, simple, quick app. You exported your PDF to the app, added your signature, and it re-rendered and saved the PDF, awesome. These guys have the mentality of Microsoft in 1998 and have bloated this thing up so much with so many ridiculous features (seriously, I am going to add my freakin’ picture to each signed PDF now!? And I have to be stopped and asked that every single time?) that it’s a huge hassle to use. I’m sure using a T1 connection and if you’re willing to spend an hour reading their user guide it can be made to work ok, but I’m sometimes in remote locations and it’s now a nightmare of the app spinning “loading” for 10+ minutes — WHY does this now need to be constantly uploading/downloading from their server? Just adding cr*p and making your app huge does NOT make it better. How about a “basic” mode that works simply and logically, LOCAL to my device that just allows me to sign a PDF and email it without all the nonsense?

I used signnow for 5 months and it was the worst iOS based app I ever used. It is almost entirely unusable for two reasons. First, the application does not allow you to fill in the signer. So you’ll literally unable to send the email. Secondly, when it does allow you to eventually fill in the signers email, it will give you an error when sending. I reported the issue to them many times and they fixed it a handful of times but the issue is constant. This last time I emailed customer support and told them the service is unusable because I’m having the same problem. So you’re billing me for a service you’re not providing. They didn’t care about the repairing the issue, they just issued me a refund and signed off. This isn’t that much cheaper than DocuSign and when I was able to get it working my clients were always confused with the interface. Overall this appears to be a poorly managed poorly throughout program with management that really doesn’t care about its customers.