Contact People s United Bank Support

This has got to be one of the worst app experiences I have ever had. First off, I will admit that in terms of security the app is fairly secure, however this is to a fault. The app’s backend design gets bottlenecked in the morning to the point where it is essentially impossible to get the app to start because the servers are over capacity. If you do get a chance to get to the main screen, good luck trying to login in with ease. On the iPhone, most (if not all) banking apps offer the secure and encrypted Face ID feature when signing in. With People’s United, even if you login in with your correct credentials and enable this feature, sadly you will be disappointed. The next time you open your app your Face ID and credentials are corrupt and therefore you must login in again. I cannot stress this more, if you are going to offer features for your user experience, please debug and make sure that they actually work before you release it. Extremely disappointed.

I am so disappointed in this application that I decided to leave a review. I am not sure who designed and tested this app because it is not very reliable. Why do you offer Face ID if it doesn’t work? If you feel like it’s not secure enough then don’t offer it. It asks you log in every single time. Sometimes, it asks you to log in without presenting User Id and Password boxes. The only way to fix it is to delete the app and install it again. It’s impossible to create recurring payment. One needs to log into their web site. Even that can be problematic. Pop up windows end up having buttons outside of mobile device screen, so there is no way to submit anything. Considering that most branches are closed due to outbreak and it can take you at least 30 minutes to get anyone to help you over then phone, I seriously question how much this bank is paying attention to online banking. This is going to be our future. Please fix it.

It’s bad enough that this Covid-19 is still going but I have been out of a card for over two weeks. I ordered a card that took a week to come by mail. I activated the card but it declined when I swiped, used the chip, everything under the book, etc. I went to a branch to resolve the problem and told me to use the ATM to get cash and worked but the card still didn’t swipe. They have had no solution. All I was told was “At least I can pull cash”. I managed until recently when the ATM would let me take money out even though I have plenty of funds. I’m done with this bank because I need to order another card twice a year for “Fraud” (paying my rent was suspicious) and now this. I’m sick of having to change my card info on all my accounts for something that isn’t my fault. I transfer to a new bank. Final