InfoNappe app not working? crashes or has problems?

InfoNappe Status

Last Updated on 2022-06-15 by BRGM

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Common InfoNappe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot InfoNappe app on iOS and Android devices. Solve all InfoNappe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

InfoNappe iPhone Issues and Solutions

InfoNappe iOS app crashes, not working, errors
InfoNappe iOS app network issues
InfoNappe on iOS has black/white screen

InfoNappe Android App Issues and Solutions

InfoNappe has errors/crashing/not working
InfoNappe server network connectivity issues
InfoNappe has black screen

InfoNappe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever InfoNappe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix InfoNappe app crashes or not working on Iphone (iOS):

Close and restart the InfoNappe app on iPhone
Update InfoNappe app to the Latest Version for iOS
Uninstall and reinstall InfoNappe iPhone app
Update your iPhone to the latest iOS version

Fix InfoNappe on iPhone unable to connect to server/internet connection issues::

To resolve InfoNappe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix InfoNappe black/white screen (blank screen) on iPhone:

Follow the InfoNappe iOS app troubleshooting guide Here →

InfoNappe Android App Issues and Solutions

Fix InfoNappe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent InfoNappe app issues:

Force Stop the InfoNappe App
1. On android, goto "Settings" » click InfoNappe app. » click "Force Stop".

Update InfoNappe to the latest version on PlayStore

Clear InfoNappe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "InfoNappe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch InfoNappe.

Fix InfoNappe unable to contact server/ InfoNappe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click InfoNappe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got InfoNappe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch InfoNappe on android.

Solve InfoNappe black/white screens issue on Android:

Follow the InfoNappe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BRGM, developers of InfoNappe.

About this app

this app affiche sous forme d’une liste ou d’une carte les stations de mesure du niveau d’eau situées à proximité, avec un rayon de recherche prédéfini, ou sur un secteur prédéterminé. Il est ensuite possible d’accéder au graphique présentant l’évolution de ce niveau d’eau associé à des données statistiques (niveaux des plus hautes eaux et des plus basses eaux). Ces données sont accessibles pour chaque station de mesure d’un niveau d’eau, référencée dans la base ADES. Associée à cette évolution du niveau d’eau, on peut également obtenir la fiche de ce point d’eau présente sur le site ADES.