LogMeIn Reviews

The company that I work for has been using this app for a couple of years now, we use it for about 150 computers. Working in the I.T. Field it is extremely useful to be able to hop on any computer around the country and resolve a problem with out having to run someone through step-by-step over the phone. Across our company, our PCs vary anywhere from Windows 7, Windows 8, Windows 10 and MacOS, and this app works well on all of them!

However, while it is fantastic, even on poor DSL connections, and works well with MacOS from a client standpoint, it could use some work on a MacOS host standpoint. When I use my MacBook from home to sign in remotely, I notice LogMeIn tends to loose connection more, and LogMeIn occasionally becomes unresponsive, causing me to need to force close LogMeIn . I also notice when loosing connection sometimes, this app has trouble reconnecting to the client, even though the connection status hasn’t changed.

We’re paying about a little under $4,000 per year, which is reasonable for what the product is. We have explored other options that are a little more versatile (like the ability to run repair scripts from the program), but honestly, aren’t as UI friendly or quite as reliable.

For the foreseeable future, we will continue to stick with this app and expand with them as well as we continue to grow!

I have used this product for nearly a decade in some form and this latest iOS app update is, in my opinion, overly and unnecessarily complicates once easy tasks for no apparent reason. System-to-System transfers are now so unintuitive, that I, a systems engineer, had to go to the knowledge base at LMI to see if it was still possible to do in LogMeIn . Even the selection of files and folders for moving or copying is now complicated by first having to select an option from a dropdown before making your selection. I get improvements in GUI and flow, but I for the life of me, can't understand these changes. Seriously, why the need to over-complicate the most simplistic and intuitive tasks LogMeIn once had as a strength over TeamViewer?? The reason I don't use TeamViewer just became the reason I may look for an alternative to LMI. Please fix this by reversing course and reimplement the older, more logical flow you once had.

At a time when working remotely is vital to the workforce this app has once again proven they could care less about their customers. I once subscribed to their service after it went from being free to a paid subscription. That was fine as it was a valuable service to me although I went from access to all my computers to only 2. That was ok as they promised LogMeIn , which I paid $30 for at the time, would always be free and give me access to all my computers. This was great until yesterday when I opened up LogMeIn to find all my computers had “restricted access” and I would once again be subject to their subscription fees in the hundreds of dollars per year. I thank my lucky stars I had already started using jump desktop as the feature set destroyed everything this app has to offer, which as of 13.4 iPadOS, supports full generic and Apple mice, trackpads etc. Adios this app you guys really take the cake for scumbaggery!

Been using it since it’s inception (2003?). We started our business in 1999, and Logemein has made it so much easier to check on things when not in the office. Especially helpful with a small bus, when you have no minions!

Helpful hint: Make a note in your phone as to how to access for those times you are stressing & cannot remember your own name!

Sending this app some serious gratitude! And thanks for the little blue mouse, so helpful as screens get smaller. -Kate ;)

Can’t copy/paste text from remote system to local device, so if I need to copy and paste something in a document or email on my iPhone, it can’t be done, so I have to swap apps back and forth if it’s IPs or something else. Stupid as 💩 that you didn’t test to make sure this would work! Guess no IT people work with this app anymore and the concept of needing to have a constant clipboard ever occurred to you?! This is why nobody wants to pay/use for your services anymore.

One step forward and two steps back...

New update causes app to start a lot slower now before it gets to login screen for account to use. This is on an iPhone XR, so since it wasn’t this slow before, there’s NO REASON for this to be happening now on latest hardware. Back to 1 star you go!

My IT has told me this is a safe and secure system. I was using Remote Desktop and I was told to disable it and stop immediately. I was having difficulty with this app on my iPad because I was trying to use it through safari. My error. I downloaded LogMeIn and all is good. Very easy to access my office computer and gives me even easier access than I was used to. It certainly meets my needs and standards. I even have the ability to right click. Thank you this app.

The iPad app is amazing. I installed this app at multiple clients who each have a server and multiple users. In a flash I can login and select the computer that needs my assistance.

But the cost increases are out of sight and make no sense. We will be moving to another service. $600 year is too much.
We don't have five employees trying to access their machines remotely all the time. I am an accountant who has to access once or twice a month.

After years of use, the application stopped working and tech cannot seem to fix it. They have been working on this for 6 weeks. There call me via a bogus phone number and want me to change my password. Seems very shady. I tried to cancel my subscription but I couldn’t because the credit card they have has been cancelled and I don’t remember the number. I guess they will find out when they try to charge me for next year. At best, it was a clunky app that convinced me to use it sparingly. I found a better method of connecting to my office computer. I advise you to do the same thing before buying this.

I am not a power user. I purchased this app Ignition, which is the most that I ever paid for an app. I did so, because it was a one time fee. That said, this company has honored my purchase. Splashtop has not. Ethics are important!

They have always answered my (paranoid) inquiries. I rarely use LogMeIn , but when I do it works well. I have never had issues adapting to the UI changes. My connection is fast and stable. I have no complaints.

As someone who made the $30 app purchase, I’m disappointed that the access via that program is gone. Now they offer a full subscription priced at about $350 a year. For someone who used LogMeIn to access a relative’s computer or occasionally accessed a work computer this price is way too expensive. I did sign up for the 1/2 price discount on switching over from the $30 app but at $350 a year I won’t be renewing. If they come up with a cheaper program I might consider it. But not at that regular price.

Having access to my desktop while having just my iPad is wonderful!
I am even able to print to the team who are in the office while curled up in my bed.
Working from home would not be possible without this level of remote access!
Thank you!

Works pretty well but has one annoying flaw. If you run this in the background for more than a few seconds, your remote session is automatically timed out. So it can get annoying and means that you basically can’t do anything else on your iOS device while you’re using LogMeIn. I’m not 100% if this is the fault of iOS or LogMeIn itself.

On the plus side, it does work consistently when you’re actively using LogMeIn .

Super super annoying, and makes app almost unusable. Every time I navigate to another app on the iPhone while I am in session, it requires a FaceID authentication to resume LogMeIn . This is infuriating to me as I am a multitasker. When I connect to my office computer, I will always be checking email, messages, photos, website in conjunction with working remotely. To re- authenticate 20+ times during one session is not productive at all. And forget when wearing a Covid mask. May have to go elsewhere after 10+ years of being a PAID customer.

They have increased their price so much over the past 14 years and their product is becoming worse. They do an update and move things around for no reason making one find everything again and waste time. They take away features and do not respond to complaints. Ridiculous! will need to find an alternative finally. This time besides all the money I’m paying & have paid with their crazy price increases, they have just done enough to make me move. Started off as a great product but has become horrible now.

I've also used this app for many years to access my office computer from home. It is a great program and let's you use all your computer's features remotely. It started out free for several years. However, starting in 2014 they charged a $49 annual fee which I was OK with. Then in 2015 it went up to $99 which I could still deal with. Then in 2016 it went up to $149 which was my breaking point. Finally, in 2017 it went up to $249 which was a shocker. So, now I will be leaving them and will look for another more cost effective alternative.

This is a great program works with no problems. Only down side is the cost use to have a free basic which was great for a homeowner who has kids and 2 computers. Or used few times a year. Best part was couple times needed a document from work computer was able to log in and see documents.

I work from home and the road a lot and this solution is far better than VPN. I can connect to my office computers from any smartphone tablet or PC quickly and get files or run data quickly. It is like you are sitting in front of your computer when you aren’t

Highly recommend

I’ve been using this app for years-almost every day! (I still remember when it was a free service) My self storage business can be run remotely because this app works so well. And the few times I have needed support, their team has been extremely helpful and happy. Thx this app!! You keep my business running!

I’ve used several remote programs in the past and none are a match for this app, it’s easy to use, relates to all of your hardware (local and remote), handles dual screens, notifies you of errors and updates, easily and quickly transfer files, turn on systems remotely, force restart a freeze error and so much more...
No tool like it! Thanx!

I tried another service because it was cheaper. After being stranded TWICE out of town with no access to my office computer because the other system malfunctioned and showed it offline, I came back to this app. Cheap isn’t cheap if it doesn’t work.

I abruptly, and without warning, found that I could not log in with this app. I had been able to use it 3 days earlier.
The link within LogMeIn was supposed to give me a way to renew. It instead gave what was useless information and did not let me renew.
The upshot was that the account was apparently lost. Customer service could not find my account, except from 2018. I finally found a way to renew again. After doing this, the account info for the remote computers had been lost.
Awful experience all the way around.

The Log Me In folks only seem to care about large corporate clients these days. They charge an arm and a leg, and they won’t base your license on the number of computers used at any one time, only on the number shown on the account. So, if you have three machines, but only need to access one at any point, they want to charge you $500+ per year for three machines. That’s highway robbery.

In addition, the customer service folks don’t understand the product, commit to do things but don’t, and aren’t nice.