Contact Ink Cards Support

I had a card made for my mother in law for Mother’s Day and had also purchased a gift card to come with it. Several days before her card was supposed to arrived she received a card made by someone else with some one else’s picture, message, and gift cards attached (that she can’t even activate). I attempted contacted the company to make let them know the wrong card got delivered to my MIL and to ensure that my card would still arrive to her. Well it’s now 4 days after the card should have arrived and she still hasn’t gotten it, I’ve tried contacting the company 3-4 different times with no response. And I’m out $30. The app is cool when it works and your card actually arrive and I understand mistakes happen however I’m not very happy that I’m not getting a response from the company and have now lost $30. UPDATE: it’s very obvious that the only thing this company is capable of responding to is bad reviewed. If they responded to emails as much as they did bad reviews I wouldn’t have a problem right now. It’s not 10 days after my MIL should have received her card and gift card and I have gotten no response from INK cards except on this review. My next step is going to be to report them to the better business bureau.

I ordered a Mother’s Day card on April 28th and expected it to be delivered around Mother’s Day. I completely understand orders are slower due to the pandemic, so I allowed for some extra time. I was delighted to hear the order shipped on May 1st and was then out for delivery on May 8th. It is now May 26th and the order was never delivered. Unfortunately, this has happened twice before with my Ink purchases as well. I attempted to contact customer service, and it wasn’t until my third outreach that I heard “we are running behind schedule with some orders” in an automated response. Again, while I completely understand the circumstances of the pandemic, I would like my money back because Mother’s Day has come and gone. I am unable to connect with anyone at customer service (other than an automated message), so I am leaving this review in an attempt to get my money back for this order. For such a great idea and product, it’s unfortunate I will not be placing any more orders and will encourage my friends and family to do the same. UPDATE 5/29: I heard back from Ink through Facebook messenger after writing this review and a refund was processed. Thank you very much.

I have used this app 20+ times because it WAS amazing! However, my last 3 orders (including an anniversary and an empathy card for my father) have not been delivered and it has been WEEKS since I sent it. Initially, when I filed a complaint with my first order they replied immediately - which was great! However, the order they reshaped came with two huge lines through the photo - that was a 15th wedding anniversary card. The second order that had issues was a “Thinking of You” card for my father because it has been 1 year since my (step) mother passed from cancer. He received the order but it was if someone else’s family! I have yet to hear back from the company about the complaint I filed regarding that - and it has been 2 weeks. My final order (and likely my last at this rate) has yet to arrive to my MIL’s house. It was placed 2 weeks ago. I understand the post office is have issues as well but I have filed complaints 4 times and have only heard back from this company one time. What is going on???