Contact TouchNote Custom Cards Gifts Support

by Madang1991

Not much of a review writer but I don’t appreciate being lied too. I sent out 2 post cards on the 15th. According to the app they post your cards within and hour. My cards did show as posted after 2 days. So I decided to make an inquiry. When I reached out to customer services on the 17th they told me my cards had already been posted and it must have been a glitch and to try log in and log out but still the app was not showing them as posted. The following day I see an email saying my cards had just been posted on the 18th. So I reached out to customer service to inquire when was the actual date my cards had been posted, the app was now saying they had been posted on the 15th, my email that I received said the had been posted on the 18th and the customer service representative said that they had been posted on the 17th. It feels as if they only posted out my cards on the 18th after I had inquired with them why my cards had not been posted yet or had not been showing they had been posted. If it was a simple mistake and they hadn’t posted my cards they could have said that but lying about the situation is aggravating and not how a company should conduct business. I needed those cards to be delivered by the end of the week. If I had known they were this unreliable I would have just gone to usps and posted them myself they say I needed them sent out.

by Gishygoo

This app seems great the first time you use it. I ordered one card, it was nicely printed and sent to my grandfather and I thought, “How lovely! How perfectly easy! I love this!” So, I ordered some personalized cards to go to people for thank you’d when my baby was born and people gave me gifts. At first, NONE OF THEM WERE DELIVERED. After the latest date for delivery passed and none had been delivered, I requested a resend. Again, the new delivery date came and went and not a single one was delivered. So I complained to customer service. They asked for order numbers and FINALLY some of my cards started trickling to the mailboxes. THEN, I started getting phone calls from some people who said they got a card that was supposedly from me, with my return address on the envelope, but that had a birthday card from someone else, or a thank you note, but signed “Laverne,” and definitely not from me. I must have sent 18 cards. I have no idea if some of them ever reached their destination because now I am too embarrassed to ask. This app seems great, but for the price of an ACTUAL GREETING CARD, this is much too much to spend for something that doesn’t even send what you request and requires CONSTANT follow up. I just want my money back that I paid for credits to be able to send cards.

by BigEclipse

I downloaded this app about a year ago but never got around to using it until today. I wanted to design a Christmas card for a special co-worker who had recently retired. The interface and navigation of the app was easy. Incorporating photos and adding text seemed like a breeze. The problem wasn’t in creating the actual card. The problem came when it was time to pay for the card.

You see, the only way I could send the card was to sign up for a free 7 day trial membership. There was no other option. I read the rather “sketchy” Policy and Terms of Service, which assured me that I could cancel my membership at any time by emailing them. I figured that I’ll just take the trial membership and then cancel the next day. Only, the email address for their membership office isn’t valid.

I decided to contact their help department via their email address, which is also invalid. I made a final attempt to contact them through their iOS app service email account and guess what, true believers? That email wasn’t valid either. Now I’m stuck with a membership I don’t want and can’t get rid of. Save yourself some grief and a trip to the Better Business Bureau website and buy a card from the Dollar Tree...