Contact MyPostcard Postcard App Support

I was excited to use this app at the recommendation of a friend. I made my postcard and went to check out. In the process, my under $5 order became over a hundred dollars when some tiny box (that I never even noticed or saw) needed to be clicked. The app immediately charged me another $100, taken right from my account. This caused the fraud department of my bank to text me immediately. They called me to inform me this money had been pulled. A hold was placed on my account. I had to go to my bank, fill out fraud paperwork, replace my debit card, and all that means with having a new card and new number. The hold caused me to be unable to make two other needed purchases before I got it straightened out that we’re extremely inconvenient. It was a frustrating experience to say the least. I am sure this is a nice product and I really wanted it to be something I would use again and in the process maybe a I would have even spent over a hundred dollars on future products. My advice is never to use it, due to what feels fraudulent and suspect in their practices (obviously my bank thought so too). Just be straight up. Good business does not include such foolishness.

I was very excited to come across this app because it was an easier approach than going to the nearby CVS. When I received my first box I was slightly disappointed; the photos were of a subpar quality and the matte effect they apply to the photos results in an unattractive fuzzy look. The app constantly crashes which takes you straight back to the beginning. This is frustrating once you’ve chosen 30 pictures and edited them. Furthermore, there is a glitch within the system to give feedback or get help. I am immediately prompted with a message that informs me that I have no email connected with my phone. All in all I do not recommend this app or company. Update: I continued to order from the company in order to use my credits. However, the quality and service has become worse than beforehand. Photos were received multiple days later than intended and had scratches on them. The photo box wasn’t completely put together either. I regret spending my money on this poorly run company.

I am not happy. At all. It was advertised that I could send a card and have it received Just in time for Valentine’s Day! Clicked on the link in the email to send the card. At the check out it asks what day you want it delivered so I selected February 14th. February 14th rolls out and I get an email saying my card is now in the mail and will arrive in 3-6 days. Excuse me? So I sent in a complaint and their complaint department told me they don’t have delivery dates just send by dates. No apology, no solution on how they are remedy the situation. That is not how to handle the situation. At the very least you should have said yup we worded the option incorrectly. Change the wording to send on this day instead of deliver on this day. There is a HUGE DIFFERENCE. I understand mistakes happen but this is not the issue I’ve had with your company. But don’t worry there will not be anymore after this as you will no longer have me as a customer. Thanks for ruining my holiday.