Contact Etsy Support

by Jj75476

I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps.

Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it.

by A Senior Kathy

I ordered 7 tee’s for my grandson 4th birthday. Ordered them on line and they where done wrong. Ordered them in May for birthday in June that we were going on a birthday vacation to stay at a beach for 5 days.
I put in 1 order for all tee’s bill was $75. When ordering for the 1st time at this company, I had no idea that they broke up the between several shops. When the tee’s started to come in they were WRONG. I sent emails and text trying to get them fixed. They wanted me to tell them what shop the tee’s were done at. They wanted me to show them how tee’s were done wrong. I sent pics to them showing what I wanted tee’s to say and what they did wrong. I did this a few times to different people. I got NO help at all from Etsy at all. I am s senior on a fixed income and too old for this. I placed order in MAY, 2021 and to this day September 2021, I have gotten NO help from this store at all. Not a phone call, text message and no apology either. I did a lot of work trying to find out what store, who did what and sending several pics to different shops with people coming back to me saying they did it right and I was wrong even with the pics I sent showing they were wrong.
I saw a lot of nice things that I would be buying if this store had an ounce of compassion for its customers and would try to make it right for their errors.
An unsatisfied customer!!!!!!!

by Bc2socal

The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again.