๐ท๏ธ About: DaySmart Spa, formerly Orchid, is a powerful scheduling and business management app specifically designed for any size spa, makeup clinic, or wellness studio. This booking app is designed for any size business whether you manage employees, independent contractors, or a business all your own.
We Investigate the app owner's website (Support.daysmartspa.com), verify their legitimacy, and uncover hidden scams and complaints.
Customer service is horrible! They have very long wait times- Usually greater than 30 minutes. If you are having an emergency no one is ever available. Since upgrading to the new version we've had so many problems, so much incompatibility. And now we have a monthly service charge of $9./smartphone just to allow all of our staff to see their schedules! A $59 a month customer service charge! So you pay $59 a month to be left on hold! I do not recommend this system to anyone! After spending thousands of dollars just to upgrade (a MANDATORY upgrade!) we are looking at other software to change to.
These people are incompetent frauds and I highly suggest to not deal with this basic, dated software. Please Google real reviews and pay attention. The software lacks basic functions, it lags, and it continuously kicks you off or prompts you to sign in from a desktop to do the most simplest things that should be able to be done from DaySmartSpaSoftware .
Have non stop problems since we got this. We bought the upgrade wanting DaySmartSpaSoftware. What they don't mention is that version 10 wasn't ready for production release. It shuts down so often, DaySmartSpaSoftware becomes useless.
Wish we had never wasted our money and dozens of hours trying to keep this up and running. Tech support has failed over 90% of the time to resolve anything.
I have so many issues with this software so I will write a separate review for each one.
For the first review, I will tell you I canceled my account in May/June 2024. In August 2024 they decided I didn't contact the merchant separately to cancel my account so they decided to charge me $40 a month No after I canceled. . Coincidentally, the phone number they provide listed on the bank statement charge was not even a valid number... even my bank rep couldn't identify who the charges were from!!
Finally, in February, someone was able to assist me at the bank, which prompted them to call me. They are telling me that I never specifically told DaySmart's so called 'partner' at Fiserv/CardConnect that i had an open merchant account that I wished to be canceled....?
I was instructed by Daysmart's staff the process to close my account which I completed 'as instructed' online.
Now I am being told that there's another step that should have been completed ...??? Why do they have customer support if they are not going to provide customer "accurate" information .
I am now being advised of my oversight???
I am taking a hit of almost $300 for their customer support lack of direction. Maybe they need to look at their own oversights..?
This has been a nightmare that just never ends !! Please... if you want a professional company that provides accurate tools and knowledgeable support this is not going to be the right fit for you .
There needs to be a feature to see everyone's schedule on one combined screen because right now I have to go back and forth. More reporting options!
I use DaySmart to book my appointments. I like DaySmartSpaSoftware overall but am having issues in moving and canceling my appointments. DaySmart is taking along time to correct this issue and is making it very complicated to cancel and move appointments. At this point not happy with DaySmartSpaSoftware and customer service. If it is corrected it is a great app and user friendly!
When a clients calls me to book an appointment. I need to open my personal gmail calendar to see if I have another appointment, so I donโt double book. This is super annoying. I am paying 109 dollars per month. And they donโt have this feature.
It's ok. I agree with the other posts. It needs to work when computers are off AND the administrator should be able to see ALL appts. Orchid is NOT the best software & neither is this all. A lot of work is needed. Hopefully they'll hire more help at the call center so an hour wait each time isn't needed. They seem to be very behind when it comes to not only the needs of the clients, but their own operation.
DaySmartSpaSoftware seems great so far and is exactly what I need, but the name and icon have absolutely nothing to do with client tracking. I just know I'm going to repeatedly think the big O on the icon means it's some kind of Oprah app. Not good. I'm going to forget what "Orchid" is on my phone and the blue icon blends in with everything else. You can do much better.
I'm using DaySmartSpaSoftware for client tracking for my spray tanning business, but it's so general and straightforward that any kind of client-driven business could use it. Perhaps consider targeting it more toward any kind of client tracking and management. You don't necessarily have to be a medi spa to benefit from this. In fact, there are no client apps for tanning businesses out there. So there's an idea :)
Easy to use... Convenient... But I would like to have a "whole month" view that would allow me to move easily between months, and the clients scheduled each day... That is a must in this type of apps... Make good use of the retina display guys... That would give us a snapshot of the clients I have seen that month rather than the annoying arrows moving it a day at the time. Also, it would be nice if there was a feature that would copy the clients from the previous week and will duplicate them for the following week. Or simply add a frequency button when scheduling a client to "weekly, monthly, etc. ) This would be great for those clients that come consistently at a particular time slot. This would make things a lot easier when scheduling a lot of people... Lastly, I would change the color of a no-show or cancel to red or something rather than completely removing it from that day... Just for visual tracking purposes...
But overall... Great app though... I recommend it...
Would be nice to see my teams appt book with out having to go back and forth. Also, the administrator should be able to see all sales totals
Love it. Only thing I would really like is a whole calendar page to snap to a day in the future instead of hitting the forward arrow agazillion times.
Wish we could use it when the office computer is off. Our spa shuts down computers during off hours.
DaySmartSpaSoftware is user friendly and makes it easy to make an appointment for a patient out of the office. The two suggestions I would make - the ability to see all schedules on one page and to see all sales totals as the administrator.
I highly recommend Orchid! The company is always willing to help if you have an issue. Nice people!
Orchid makes all the difference in my day. I have everything at my fingertips and donโt have to hover over the receptionist when Iโm at work or log on remotely from home with a bulky VPN. It gets 5 stars in my book!
I enjoy the ease and efficiency of thisโsuper convenient!
I am a personal trainer and DaySmartSpaSoftware is perfect for scheduling my clients. It's easy to use and organizes all the info you need from appointments to billing. I love it and highly recommend it.
An update fixed a login issue. Everything is working nicely
I love this software because it helps me with sales tax reporting and inventory as well as scheduling. It's a great tool for Estheticians!
Love the program but would love to b able to scan hard copy medical record into system
DaySmart Spa Software does not appear safe based on available data.
JustUseApp Safety Score for DaySmart Spa Software is 0/100.
This assessment is based on our NLP analysis of 268 user reviews.
Combined with the app store average rating of 4.9/5.
DaySmart Spa Software does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for DaySmart Spa Software is 0/100 .
This conclusion is based on analysis of 268 user reviews.
DaySmart Spa Software collected the following data from you:
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
| Pricing Plans | Amount (USD) |
|---|---|
| Cloud Basic Subscription | $29.99 |
DaySmart Spa efficiently manages appointments, customer profiles, inventory, card payments, advanced reports, loyalty programs, and automated email and text marketing campaigns.
With the integrated solution you can also sell customized gift cards right from your website, store cards on file for contactless payments, accept prepayments, charge no-show fees, and manage memberships.
Check your total sales, percentage booked, product inventory levels, and more right from your device with over 25 comprehensive reports to make it easy to run your business from anywhere.
Customize your booking style and allow for appointment and room set-up, adjust individual schedules, add time blocks, and service limitations.
Within the client profile, you can easily keep track of service notes, formulations, and view client history including past product/service purchases and upcoming appointments.
