Pilot Status
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problems reported in the last 24 hours
Summary of Pilot Problems 😠👌🔥
- Lack of enforcement on people parking on the fuel island without fueling
- No tax deduction for parking spots
- App does not accept major credit cards
- App does not save credit card information, truck information, or passwords
- App redirects to website to reserve parking, making the process time consuming and difficult
37 Reported Issues: 😵🆘🛟🚨📢
I stopped getting challenges on my app when all my coworkers continue to get them. Customer service ignored my email.
I have downloaded the app received the confirmation email. When I try to confirm I get the spinning wheel. The app does not load. I have not been able to use it. I have forced stopped it. I have uninstalled and reinstalled. I don't know what else to do.
My fuel pilot app not work
My app when I’m at fuel Island it will not connect to the server to use the fuel card. The rest of the app works just fine. I have checked my phone and reset my phone and still the same.
App tells Me to update but it won’t allow it. So I have no access to the app.
App was working fine until last weekends company app crash ...now it will not accept wallet code on samsung 7 ? Help desk said I needed to upgrade phone ....dont think so ....Hello Loves ....Pilot has gone a bit too far with this deal ......your going to lose some customers Mr.Haslem
iPhone 7.5 does not support the iOS 16 required app update. So now I either have to buy a new phone or start going to Loves. I won’t be buying a new iPhone just to use your app so Loves it shall be. Thanks
Can not log in/ can not get a new password
Won't let me add credit card. Says, "Oops, server problem, try again later." "Later never works either.
App will not accept payment card for mobile fueling. I have been getting the same message for 6 months with 2 different companies and 2 different fuel cards. App say “OOPSWE ARE HAVING TROUBLE CONNECTING TO SERVER. PLEASE TRY AGAIN. It would not be a big deal if you would fix your damn card readers on your pumps seeing as about 90% don’t work and causes backups at pumps.
Everytime I try to add my EFS card as a payment card, an error comes up saying "something went wrong trying to add your card". I'm putting the number in correct. I've added these cards before so there should be no reason for it to reject the card. Also, it cheated me a whole bunch of points for my most recent fuel up.
Can not complete registration. App hangs up. Progression wheel keeps spinning to no end.
App keeps crashing even if I'm in the store
Won’t let me load my efs card and when I try to load points from my receipt it says limit reach and won’t let me do anything else
It's been a month since I used the Pilot app to fuel then all of sudden it keep saying Usually Activity shows up on the screen what should I do?
Evey time I try to enter the comdata card for the company I work it says that it’s having server issues
App crashes everytime I open rewards.
When I try to log in message says error something went wrong would you like to try again
App will not install on Android phone. Gets stuck trying; only see a spinning circle.
Have two purchases (yes I swiped the rewards card) card that never showed up one of which is fuel for Which I received no points and I used the mobile fueling tool. Another fuel I didn't earn the anywhere near the points I was supposed to
For almost a month now I cannot reserve a parking spot on the app, I have an Apple phone and have tried reinstalling the app, rebooting the phone, entering the login manually and nothing seems to work
Cannot connect TCH / Fleetone Fuel card
Why can I not reserve prime parking on the app? Had this problem for awhile now. App has been deleted and reinstalled a few times, and I now have a new phone. This is very aggravating to have to call customer service and wait to talk to a rep to reserve parking and use my points.
Will not let me load funds.. it has been doing this for almost a month now
App is not showing entered card number
Cannot create account. Keep asking first name is character only
Can't use app to fuel at the pump. Truck driver
Keep getting error occurred when trying to use fuel card,it only started this when a error popped up about unusual activity on the account when using app from another phone
For several weeks now , the app will not let me active a pump. It keeps saying transaction declined..... but if I swipe my card at pump it works ....... irritating!
App will not load up
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Common Pilot Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Pilot app on iOS and Android devices. Solve all Pilot app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pilot Flying J, developers of Pilot.
View each location’s full list of amenities, including fuel types and fuel prices, Service Centers and Roadside Assistance, number of showers, number of parking spaces, restaurants & food offerings, store hours and more. You’ll receive updates on store status, exclusive and limited time offers, tips & tricks for Pilot , and more. Professional drivers earn free showers when you fuel and can track your shower credits in Pilot . Filter locations by amenities, parking availability, fuel type, restaurants & food offerings, and more. Choose the diesel lane that’s likely to open first, store your payment cards in our safe and secure mobile wallet, and activate the pump with a simple and unique code. See the number of General, real-time Prime Parking™ and Live Parking, and RV parking spots that are available at each location. Live Parking information is currently only available at locations along on the I-5 corridor, and one location in Knoxville, TN. Get in line before even stepping into the store; you’ll be notified in Pilot when your shower is ready. Use Trip Planner to plan your route and ensure you have the fuel, supplies and amenities you need to get from A to B and everywhere in between. Reserve your shower in Pilot when you arrive at a location. Plus you’ll receive an offer for a free meal for your birthday. View and email up to 18 months of digital receipts in Pilot for all transactions. Reserve your spot ahead of time so you have the peace of mind knowing there is a spot waiting for you at your destination. Users can refer friends and earn free rewards. Receive important news and information in your Message Center. If you would like to submit a Do Not Sell My Personal Information request, please visit privacy. pilotflyingj. com.
