Lexus Financial Services Reviews

After reading other reviews, I decided not to update my previous LFS app. It updated me anyways. So here is what changed: when you sign in the first time, it will not let you use your touch ID. After entering your id and password, it asks security questions. After that, it generally locks up. Finally got through today without a lock up and used my touch ID. Still asked security questions. Fine. Pressed “Account” to get around it locking up again, and made the payment as usual. But before it would process payment, it required last 4 of social.

For heavens sakes!?? I didn’t go through that many security bumps to get the loan!! What is someone with bad intentions going to do? Pay my Lexus payment for me? If someone wants to do that, feel free and I will put you on my Christmas Card list.

They made what was a moderately well-working app into a CIA approved concoction of identity steps... for absolutely no reason I can comprehend. Plus- it still locks up!!! Talk about throwing out a beta test to all your customers and see what sticks.

The login process is tedious with LexusFinancialServices never remembering my device despite the fact nothing has changed. I do not have the ability to use Face ID to login either which is a common feature on simple App’s. The website is slow to update payment information and payoff quotes and other links are non functional most of the time. The worst part is LexusFinancialServices has not improved throughout the two years I’ve had it. I would have expected better from a Toyota App.

You keep changing the stupip app. Now this version which basically loads the web site doesn’t work. On last step to make the payment you can’t check off the box you need to it’s impossible. Can’t enable face ID you can’t click on anything! Can’t answer any of the security questions you can’t click on anything on the screen! This is so horrible they didn’t bother to test anything at all! If you try to use their web site which is the same garbage you can’t enter the payment amount for example 1,000 it won’t let you make the payment no matter what you do. Go play with the payment amount on their web site and tell me who was the idiot that made this and has a job?!?

Just got my brand new IS 300 and everyone kept explaining how easy everything is with apps from starting my car to GPS and paying my bill and while the other ones can be a bit frustrating LexusFinancialServices is the worst of ALL. It literally freezes, doesn’t let you type. I wish I could tell you what LexusFinancialServices looks like beyond the registration and sign on screen because I would not know since it just keeps freezing up. I hope they fix this. All of these apps make me want to tell people run the other direction to another car brand and don’t look back. On top of the things wrong with my car in the first two weeks of having it.

If the goal of LexusFinancialServices is to keep me from making a car payment, it meets if not exceeds this goal. I wasn’t aware so many people are in the market to have someone hack in to pay my lease. Huge hoop jumping exercise demanding multiple passwords, knowing your lease agreement number (because I have THAT on hand when I am making a car payment on my phone), and security questions and inevitably locks you out. Getting unfrozen involves three calls (for me) and a trip to my PC. And I really wanted to set up a recurring payment- which you CAN’T do from LexusFinancialServices anyway. Useless, frustrating, and momentarily made me want to give my car back. Will be deleting now that I have set up recurring payments (*on my PC).

Every month LexusFinancialServices requires you to update it. And when you do, you have to go through all their redundant security features. Now I have to change my password each month - and really, does a password have to have that many requirements (at least one capital, at least one numeral, at least one other character, no consecutive letters or numbers)? It's exhausting trying to devise a new password each month. On top of that, you have to get through TWO 2-step authentication procedures and re-enter your security questions. Why even bother asking if I want thumb verification? Should it really be this hard to hand over your money to Lexus?

Why did Lexus change LexusFinancialServices ? I can’t make a payment as the swipe to pay/submit button doesn’t appear on the page The older version worked perfectly! From its inception and throughout all these years it’s been great. Now, I constantly have issues with this new version. I initially thought I was hacked as LexusFinancialServices seems rudimentary. Not impressed with design or operation! Have deleted and downloaded several times still with issues. End up having to go directly to the website. If it’s not fixed it will serve no purpose.

For the second time since LexusFinancialServices was switched, my car payment has been drafted twice instead of the one time scheduled payment from my bank account. Im always told it is an app error. The LF rep is always very cordial and helpful but who wants to wait 10 days for money to be refunded via a paper check through the mail when it was taken so easily electronically due to no fault of my own. I will never use LexusFinancialServices again to make a payment. It will only be useful to view activity for my account. Disappointing.

This is the worst, most frustrating app I have ever used in my life! For the first few months I had my car I would use LexusFinancialServices, the payment looked like it went through, then I would start getting calls from Lexus Financial Services saying my payment was overdue. EVERY MONTH. They told me they could see I tried paying on LexusFinancialServices well before the date and waved the late fee, but this happened every time. It’s been a year and a half, it has never improved. I shouldn’t have to work this hard to get them to take my money!

Just nightmare! Login does not save ID, security process too much verification for just a person who wants to make payment really quick, every time needs enter bank account numbers..... not an option I am late to pay bc process is not easy. You may say just automated but I want make sure account has the money for you. You need to make this process more easier and user friendly. Today I spent 45 minutes to login and still was not able to pay bc I dont have my check book on me.

I have owned over 50 cars and Lexus and Lexus financial services is the worst experience I have ever had!!!! The nx is a terrible car, I was told it had navigation and it does not, had to take a 3 month old car in for an oil leak and they acted like it was my fault. I’m sorry but I cannot make a head gasket go bad like that. Their app does not work correctly and every time I try to call in the Lexus financial services there automated system hangs up. I would ride the bus before ever driving a Lexus again. Would not drive one even if the paid me! Buyer be ware!!!!!

After extensive use of LexusFinancialServices , it still glitches at times. For example, when I try to click a view button it was stuck and it seemed like my phone froze but it was just LexusFinancialServices not responding. Even after clicking everywhere and anywhere on that moment, nothing seems to work. If you give it a little wait time or do an app refresh, then everything will go back to normal. You couldn’t imagine how much times I had to relogin. All I use LexusFinancialServices for is to check my balance remains and my monthly due anyways. LexusFinancialServices could just be alot more smooth.

What us going on with your app? When it won’t allow you to MAKE A PAYMENT online, what good is it??? Also, the calendar only shows the first half of the month. So, if you’d like to select a payment date after the 14th… we’ll, forget it. You can’t. Huh?!? This seems like a pretty important component. Also, the “slide to the right” payment option is so low on the screen you try to swipe to make the payment and it instead closes LexusFinancialServices . Raise the swipe to make a payment option higher on the page.

Can’t be trusted to submit payments. I scheduled a payment, received a confirmation via email. A couple days later I checked the TFS site to verify my payment posted and there was no sign of it ever being scheduled. Called TFS and the rep said the payment was canceled the morning of the scheduled transaction. They were unaware of any issues with app and suggested that I just call when I want to make a payment. LexusFinancialServices *was* convenient but now I’ll find another way to pay.

It is one of the worst apps I’ve used. It is always locking me out after an update and then tells me my password and name are incorrect. Which is why I use the face recognition, but that doesn’t work after each update either. I had to call and get help today and that along with retrying to set this up, took hours. Get it together and make this a smoother process.

Each time I log into your app a persistent banner pops up asking if I want to link an old account with my current one. The only options are continue and not now. If this is a feature of LexusFinancialServices please make an option to check a box that says do not show this reminder again. I don’t want to see it!

Lexus needed this update. I just recently changed it. So far I’m really happy. Much easier to access it. Love the swipe option to pay bill. Definitely love the look of it. The more I navigate it, I will come back and say. But so far happier with it.

This layout is so much better then what it was before. Thank goodness they got rid of that ask for my social just to make a payment. LexusFinancialServices compares to the A team over atSpearmint rhino in Vegas. It’s only going to get better and better as the night goes on!! Can’t wait to see what’s behind the curtain next!!

I try making a custom payment amount and it going from USD to Euros and won’t let me enter the amount on LexusFinancialServices .
Instead, I login online and enter all information there.

Otherwise, I think LexusFinancialServices layout is simple and easy to navigate around aside from the payment amount issue.

Updated app now when I enter my login info the login button does not let me click it to log in it’s acting as if the login info is blank. Very inconvenient to make a payment without access to LexusFinancialServices

It takes more for me to get into LexusFinancialServices to make a car payment than it does to access any of my bank or credit card accounts. Always at least requires me to scroll through and agree to 2 pages of 2017’s mobile app T&Cs before allowing me to log in. Lexus needs to make it more convenient or just merge with the Toyota finance app.

Seriously LexusFinancialServices is garbage. I bet Fiat has a more functional one. I cant even sign up!

My app gets stuck when i do verification. I cant choose mobile or landline cause its glitchy. But the more important question is who uses a landline anymore to even create that option??

LexusFinancialServices developer should be fired and ill never buy a lexus again for being so cheap with things. Btw the new RX350 is awful too

I just received my first lease bill and downloaded LexusFinancialServices . For a supposed high-end automobile company LexusFinancialServices and the vehicle control app are both an embarrassment. They are a very bad joke. Completely unusable. The financial app wouldn’t even allow me to create an account. What is wrong with your developers??? This is not rocket science! Lexus Financial is a joke!!!!

For such a top notch company as Lexus, LexusFinancialServices definitely does not represent the company well. LexusFinancialServices no longer remembers log in information so I have to manually log in every single time. Nor have they updated it to blend with the times of touch or face id! LexusFinancialServices is suppose to bring convenience to managing our loan(s) but yet it takes more work than going online. Fix this now!

You need to update LexusFinancialServices so you can use Face Recognition for the newer iPhone models.

Another feature that is missing is the option to set up reoccurring auto payments.

LexusFinancialServices does what it’s supposed to. I can pay my bill and adding our 2 vehicles was simple.
My first world issue is this does not have Face ID. What the heck! It’s coming up on 2 years and still no Face ID?! I still go online because the simple fact is my phone can read my face and put all the info I need in! Get it together Lexus. With what these vehicles cost, this is 100% unacceptable!

iPhone X and that screen format has been out over a year--perhaps you can go ahead and not perpetuate the perception that Lexus is way behind on technology by having LexusFinancialServices fit it properly? But it does allow me to make payments, so it does function. It's just hideous.

You cannot use both financial apps. Since they are actually the same financial company, you only need to use one of the apps even if you have a Toyota and a Lexus.

I’ve read a lot of reviews here stating fingerprint login issues and account information not showing up, I’ve had a completely different experience.

I set up the fingerprint login the first time and made sure to turn off the option to ask me for my security question every time. Using the fingerprint login has worked flawlessly every single time I’ve used the past few months.

All of my account information has shown up and has been up-to-date every time I’ve open LexusFinancialServices . LexusFinancialServices is great for me to login and see my previous payments, interest, and total payoff information in literally five seconds from opening LexusFinancialServices .