Contact 500px Photo Sharing Community Support

by Mangospapi

I have had this app a few years and it was great the last few updates have actually broken the app, for once the app is super slow now and constantly freezes. What was once an easy task to like photos by touching the heart is now a task on its own. You have to touch the heart in the photo a few times because it seems not to want to register your touch. This is impossible to like photos now which i stopped doing. The new look is great i love it but before that like bug is fixed theres no way im going to spend time liking photos it’s absolutely infuriating.

When will this be fixed? It’s like the developers do not care the app is unusable. Has not worked on iphone in a year.

by Sewollef

I used to enjoy using this platform for my photography but have recently stopped using it since it’s excruciatingly long load time on desktop makes it difficult to use for me. [when at home I have a 50 up/300 down connection.]

This renders the platform virtually unusable since I need to post images from anywhere in the world and unless I’m actually at home, in the US it either fails entirely to load, or takes at least 60 seconds to load a page. Totally unacceptable.

I’ve proved this problem in testing, through spoofing my address as if in Europe, and the site fails or loads times are 60+ seconds, if I disable the spoofing, it loads normally.

by DigiSage

If I go to my Profile (tap bottom right icon) and press “Upload”, I’m taken to a photo browser that completely ignores all of my taps (except scrolling, strangely). You can’t upload and you cannot go back. You have to force quit to do anything else.

I’m running latest iOS on an iPhone X and the fact that this app has a bug of this magnitude on Apple’s highest end iPhone means that the entire company is morally bankrupt. That they would let a bug of this magnitude even exist. I would not trust them with your livelihood or even a few dollars. Bugs of this magnitude and obviousness are unforgivable.