Expensify app not working? crashes or has problems?

Expensify Status

Last Updated on 2025-02-17 by Expensify, Inc.

I have a problem with Expensify

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Crashes

58.3%

16.7%

Something else

16.7%

Not working

8.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Fred:

[Solved] IOS app will not start. Try to open and it immediately shuts down

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solution

Dazz:

Expensify IOS app crash on start up

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solution

Wade:

Expensify won't load and sync

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solution

📋 2 Reported Issues:

Dazz 2025-02-05

Expensify IOS app crash on start up

Cynthia Downes 2022-06-06

My expenses will not upload into Quick Book properly. On chat they said quite a few clients were having this issue. Is Expensify working on it? when you start working on it and how long should it take to fix it? The users need more information,

Showing 1-2 of 2 reported issues:

Have a Problem with Expensify - Travel & Expense? Report Issue

Common Expensify Problems & Solutions. Troubleshooting Guide

Table of Contents:

Expensify iPhone Issues and Solutions

Expensify iOS app crashes, not working, errors
Expensify iOS app network issues
Expensify on iOS has black/white screen

Expensify Android App Issues and Solutions

Expensify has errors/crashing/not working
Expensify server network connectivity issues
Expensify has black screen

⚠️ Troubleshoot | Fix Now in One Click

Expensify iPhone Issues and Solutions

How to fix Expensify app crashes or not working on Iphone (iOS):

Close and restart the Expensify app on iPhone
Update Expensify app to the Latest Version for iOS
Uninstall and reinstall Expensify iPhone app
Update your iPhone to the latest iOS version

Fix Expensify on iPhone unable to connect to server/internet connection issues::

To resolve Expensify network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Expensify Android App Issues and Solutions

Fix Expensify not working on Android, crashes, errors or is unresponsive:

Force Stop the Expensify App
1. On android, goto Settings » Expensify » click [Force Stop]

Update Expensify to the latest version on PlayStore

Clear Expensify App Cache and Data:
1. On android, goto Settings » Apps » Expensify » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Expensify.

Fix Expensify unable to contact server/ Expensify internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Expensify » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Expensify » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Expensify