Contact Bandsintown Support

by Steve_2525

I’m about to delete this app from my iOS devices. It takes over Safari whenever opened. It’s hard/impossible to navigate through, hard closing is the only way to get it off my screen- often without the info I hoped to get. It-and the developers-sem more interested in gathering my data than providing me with useful info. Today I got a message notification from a favorite artist- just the tease notification that there was a message, no indication of what it concerned (something that could have been easily put in the notification). I’ve done this dance before, but fell for it again: and Clicked Thru to the app. The app threw up a splash screen asking for more personal info from me. I couldn’t get past this screen to view the message without entering data sp I exited- as I’m about to do wit Bandsintown in general.

by Pyropod

Hopeful, but first impression is NOT a good one. I have NO desire to give anyone access to my life (including my library) just to get tour dates. That's one reason I don't belong to any of the online library apps out there. My music library is huge and I don't feel the need to know the movements of every artist I listen to. That was complaint #1. #2 is their idea of selecting bands you might want to know about is to throw everyone up on screen in RANDOM ORDER. Seriously? You expect me to spend hours looking at every band/artist that ever put out a song, in random order? Ever heard of alphabetizing? How about a simple search field? You do realize that many of these artists don't tour at all, and many are actually dead! News flash: Simon and Garfunkel split up decades ago! So why should I have to sort through them to find what I actually want?

by Dolly Barker

Had the app for over 5 years. They seem to be losing their way a bit. I find it weird that when you follow an artist and can see they’re playing a festival, you’re not able to click on the name of a festival and see the whole lineup or any info about it. The addition of festival lineups and global music events that are worth traveling to would add a lot of value. I want that ‘omg I have to go’ feeling. The timeline idea is good in theory except that most artists really don’t use the platform so it’s kind of pointless until they do. Apparently the customer service on the artists end is pretty bad which may explain why they’re not really using what should be a great platform to connect with fans. Would love to see them turn it around, but judging by emails focused on promoting new artists, they seem more preoccupied with acting like a hipster record label. For me, more value would come from it functioning as an informational and social platform getting people hyped about music events.