Contact Songkick Concerts Support

I have been trying to reach out to customer service at Songkick with no luck. I purchased 2 tickets on Sept 26 for an upcoming event and have received no confirmation emails, nor does it show anywhere that I have purchased these tickets except on my bank statement. I’ve tried reaching out because every time I choose the option to submit a request, I get looped back to information to reach out to the vendor. The problem is, I cannot find the vendor. On your app, it simply says prekindle and my bank statement says Granada, however, neither of those are on your list of vendors so I cannot access my tickets. This does not seem very user friendly, when I cannot even email you about a ticket I purchased through your site. I would rather have dealt with this issue quietly through email, but leaving a review seems to be the only way to reach anyone. Very frustrating !

Recently I bought a ticket through this app where they provided link to a third party website. I was checking my concert in the app and I found the concert was displeased. Then I realized something went wrong and I checked my event through the third party website where I bought ticket from, suddenly I realized it’s not the same artist!! Their name are similar and confused me!! I don’t know how many people got also confused about this concert, but now the tickets are non-refundable from that website and SongKick claiming they do not take responsibility for any tickets, it’s just terrible... apparently they didn’t check the authority of concert event well when it comes to not that famous artists. Really disappointed. Won’t use it anymore.

So I love this app, I’ve probably had it for over 4-5 years now. During the pandemic I used it a lot less, but now that everything seems to be opening up again I thought I’d see what it lists, except…. The dang thing constantly crashes! I’ve tried updating it, opening it from the app drawer, the App Store, and searching but it always crashes. Might load like 5-6 artists, then freezes and crashes. Often it doesn’t even load anything before it crashes. I’m on an iPhone XR (latest IOS version too), but it still crashes. I actually saved a screen recording video of the behavior, if a developer wanted to see what I mean. Like I said I love this app, but if it doesn’t even open it becomes kinda useless. If this gets fixed at some point I’d gladly improve my rating, figured this might be the best way to let someone know of the problem though.