Contact Great Western Railway Support
Company Name: First Great Western
About: Use the Great Western Railway app to plan your next journey and book train
tickets with ease.
Key features:
Book train tickets
• Purchase train
tickets across all networks to anywhere in Britain
• Save up to 50% with an
Advance train ticket; compared to standard Anytime fares
• No booking or card
fees
• Store mobile train tickets in-app to use straight-away
• Convenient
home screen widget for ease of access to yo.
Great Western Railway Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: GWR.WebSupport@GWR.com
Website: 🌍 Visit Train tickets, travel & times Website
Privacy Policy: https://www.gwr.com/privacy-policy
Developer: Great Western Railway
Privacy & Terms:
https://www.gwr.com/help-and-support/faqs
3 Most reported problems 😔💔
Is the app finally UP???
by Carlas2103
Well last month I was a GWR website I bought my tickets and I am all ready for my trip to England . When I bought the tickets I chose to see my tickets using the app this is how I do with all my trips around the world much easier …Well I downloaded the app and since then almost 3 weeks ago The app is not working it has a message when I try to login saying that The app has a technical issue and he’s being upgraded that moment… I called customer service they apologize 1 million times saying the app is being updated but it has been three weeks come on … I am concerned and disappointed so finally I was able to print the copies and bring with me in case the app ever finish it’s update
Can’t download tickets outside of UK
by Brianfulda
I bought tickets online for GWR and it told me to view my tickets, I need to download this app. Well I did that, but when I went to download my tickets, it told me I need to be in the UK (I’m in the US). What? Been traveling extensively my whole life and never heard of an app restricting its use by the country you’re in.
I’m trying to download tickets in advance because I bought them for the rest of my family who I will be meeting in London, but want to send them their tickets in case we somehow miss each other. This is a stupid feature that should be changed ASAP. Sounds like other similar complaints have fallen on deaf ears for years…
Useless for customers with non-UK payment cards
by Quirky 101
Apparently, the website does not accept non-UK payment cards. But the website doesn’t mention this. It’s a poor website design - it has an option for entering an international address, so I entered my US address (and it has a drop down box to select the country). Then when I clicked Buy Now to proceed to the page where I expected to enter my payment card info, the app just returned to the same screen where I entered my address - with my address now showing in the form - and doesn’t explain why I can’t proceed beyond that. I had to spend time in a Live Chat to be told that it’s probably the non-UK address that is preventing me from continuing.
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- Pulling issues faced by users like you is a good way to draw attention of Great Western Railway to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a Great Western Railway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Great Western Railway.
