Contact Great Wolf Lodge Support
Company Name: Great Wolf Resorts Holdings, Inc.
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Great Wolf Lodge Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 4 Customer Service Reviews 😭😔💔
I was never so disappointed in a trip that we took with 3 grandchildren. first the room I reserved on line wasn't even availed at the Maryland Lodge, I am 72 and wanted a balcony to set in morning and enjoy my coffee. Next 3 out of 5 keys did not work our room. We were told that it was cashless and we needed to put money on a card for food and drinks and for the kids if they bought anything, this was a lie it was just for food the day we were leaving I went to check to see how much was left on the card, it had 180 dollars left everything the kids thought they were using it for was charged to room so we were told no refund we had to spend it there, We had to eat breakfast at the one place and it cost us 5 over 100 dollars, and waste our hard earned money on junk food. I feel you owe my family a comp, stay at a Great Wolf Lodge the has a room with a Balcony. We saved for quite awhile so we could take children. Please respond,
No where near the tire of service from a few years back
by Mcintearj
Our keys did not work for the room when we got up to the floor into the room that we had. Then our dining experience was subpar because we were told that it will be ready to certain time so when we went back they said they were test just to let us know when so far has been 45 minutes later and no text. I can’t imagine that all of these people are vaccinated but they were so many people not wearing mask. I did what I was supposed to do but I can’t see any kind of enforcement for anybody else. The people that are here or super rude. The families cut in in front of my family we was waiting on the elevator downstairs with a stroller and a small child and this other group of people just walked on the other way to right in front of us. The boiler is down. The water park is overcrowded. Everything is overcrowded. Our room is not the room that we were supposed to have that we thought we were getting. When we got here they said that there was a mistake but they couldn’t fix it until tomorrow because there were no more rooms available. Like I said we probably will not be coming back unless our kids are teenagers and they can do stuff on their own. Not a good idea to bring a young family here.
Chat doesn’t work; events are incorrect
by OstrichFlamingo
After we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on the app is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on the app.
It’d be nice if it did everything as advertised
by Garuot
It’s great in theory, sadly the app just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside the app. The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay.
The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.
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