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Listed below are our top recommendations on how to get in contact with Fitbit: Health & Fitness. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Fitbit: Health & Fitness. Discover which options are the fastest to get your customer service issues resolved..
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I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.
I love my Fitbit, just updated my hardware for the third time to the Charge 3 and I love it! However I had to leave a review for the first time ever to say how much I HATE the new version of the app. Before, you could customize the tiles and then you wouldn't have to mess with it ever again, now that's not the case, the challenges have been moved to the main screen, I constantly have to move the challenges out of the way, since they default to the very top, so I can keep the water tracking tile at the top. Once the challenge is over, they take a while to go away, which before it was on the main screen was fine, now that the challenge is on the main screen, they are just in the way of any new challenge. Plus you can't tell the difference between old and new challenges when you try to move them. And the main screen doesn't remember where you were when you click on a tile, so if you click on a tile, when you go back to the main screen, you return to the top, this is especially annoying if you have multiple challenges you are checking, since they are all named the same you have to find a new way to figure out which challenges you've already looked at and which you still need to look at. I hate app updates just for the sake of doing an update. There have been improvements in the hardware that added value, Charge is now waterproof!, but there was no improvement to the app and now it's just terrible.
I think I speak for the whole Fitbit community when I say the former app style was far superior to the new one. I have no desire to even open the app anymore. It is not appealing at all. The old dashboard style was WONDERFUL — you could open the app up and instantly view your stats in each little box without having to open each individual tile up, the card style was extremely visually appealing and fun to use, the fonts and colors were great. Now, the app is a major turn off with its new list view, small and uninviting font, and the stat previews are unfamiliar and no longer easy to understand. I am always open to change and updates but this new app style is definitely not a good one... especially when there are thousands of others complaining of the same thing. Fitbit, I hope you can incorporate a different app design similar to the old one, or I think you’ll be losing a lotttt of customers. The old dashboard design was one of the most appealing things to me as a Fitbit user and I used to be excited to check it every day. Now I can’t stand it. :( Please have your design team look into this. I know that apps must always be streamlined and keep up with updated design styles, but there are ways to keep the old basics (card style, bright colors, large fun font and lots of icons) while still making it look fresh and new. Please consider this. All of us at the Fitbit community will greatly appreciate this!
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