G3i Status

Last Updated on 2024-01-25 by Gaming Publishing Ltd

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Common G3i Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot G3i app on iOS and Android devices. Solve all G3i app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

G3i iPhone Issues and Solutions

G3i iOS app crashes, not working, errors
G3i iOS app network issues
G3i on iOS has black/white screen

G3i Android App Issues and Solutions

G3i has errors/crashing/not working
G3i server network connectivity issues
G3i has black screen

G3i iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever G3i app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix G3i app crashes or not working on Iphone (iOS):

Close and restart the G3i app on iPhone
Update G3i app to the Latest Version for iOS
Uninstall and reinstall G3i iPhone app
Update your iPhone to the latest iOS version

Fix G3i on iPhone unable to connect to server/internet connection issues::

To resolve G3i network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix G3i black/white screen (blank screen) on iPhone:

Follow the G3i iOS app troubleshooting guide Here →

G3i Android App Issues and Solutions

Fix G3i not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent G3i app issues:

Force Stop the G3i App
1. On android, goto "Settings" » click G3i app. » click "Force Stop".

Update G3i to the latest version on PlayStore

Clear G3i App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "G3i app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch G3i.

Fix G3i unable to contact server/ G3i internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click G3i » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got G3i » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch G3i on android.

Solve G3i black/white screens issue on Android:

Follow the G3i android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gaming Publishing Ltd, developers of G3i.

About this app

Global Games and Gaming Interactive magazine is a digital casino gaming publication dedicated to the land-based, online, mobile and interactive gaming industry, delivering news, product updates, country reports, analysis and detailed statistical information to business professionals in the casino gaming industries.