ASOS app not working? crashes or has problems?

ASOS Status

Published by ASOS on 2023-12-20

The ASOS app is home to more than 850 brands, over 85,000 products, free
shipping and return options. We empower fashion-loving 20-somethings all over
the world to be whoever they want to be.

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Common dislikes about ASOS app

• Delivery delays

• Poor customer service

• Orders failing

• Bare minimum answers from customer service agents

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Common ASOS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ASOS app on iOS and Android devices. Solve all ASOS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ASOS iPhone Issues and Solutions

ASOS iOS app crashes, not working, errors
ASOS iOS app network issues
ASOS on iOS has black/white screen

ASOS Android App Issues and Solutions

ASOS has errors/crashing/not working
ASOS server network connectivity issues
ASOS has black screen

ASOS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ASOS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ASOS app crashes or not working on Iphone (iOS):

Close and restart the ASOS app on iPhone
Update ASOS app to the Latest Version for iOS
Uninstall and reinstall ASOS iPhone app
Update your iPhone to the latest iOS version

Fix ASOS on iPhone unable to connect to server/internet connection issues::

To resolve ASOS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ASOS black/white screen (blank screen) on iPhone:

Follow the ASOS iOS app troubleshooting guide Here →

ASOS Android App Issues and Solutions

Fix ASOS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ASOS app issues:

Force Stop the ASOS App
1. On android, goto "Settings" » click ASOS app. » click "Force Stop".

Update ASOS to the latest version on PlayStore

Clear ASOS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ASOS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ASOS.

Fix ASOS unable to contact server/ ASOS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ASOS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ASOS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ASOS on android.

Solve ASOS black/white screens issue on Android:

Follow the ASOS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASOS, developers of ASOS.

100% Contact Match

Developer: ASOS

E-Mail: [email protected]

Website: Visit ASOS Website

About this app

The this app app is home to more than 850 brands, over 85,000 products, free shipping and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be.