Contact The Plain Dealer Support

by Gvonhoch

I’m running/using version 4.0.0.1 and it does not look or run like the description shows nor the images in the print version “ad” from last Sunday.
There are no page turn controls.
In neither landscape nor portrait if you zoom in to make a page larger the zoom perspective only last for that double page.
You have to scroll to the top of the second page and swipe to advance to the next double page layout but have to reset the zoom.

by Ohio_trvlgrl

The app is more stable but.... it is limited to how large you can expand the print. I prefer to read the paper like a print version. And some of the items will not open with a tap to a larger view like sport’s stats and the comics. Please fix this so that it can expand as large as I want.

Also, I miss the hot spots where you can jump to the page where an article is continued and back to the front page.

Why must we give up features with app “improvements “?

by Construction Lawyer

To start, I read it on an iPad that doesn’t have a huge capacity, not tiny, but certainly not huge. The app lets you open an edition, so far, so good. It retains the edition in memory and there isn’t a readily obvious way to delete old editions without removing and reinstalling the app. I don’t use the iPad for a lot of other things, only one family member that plays solitaire. About once every 6 weeks I have to do the remove/reinstall procedure or the memory will be filled.

If they fixed this issue I’d rate it higher. The only remaining thing that would keep me from rating it a 5 would be the inability to copy items such as the crossword puzzle. We have a 7-day subscription, always have. When 7-day delivery stopped I could copy and print the crossword—my wife likes to do a hard copy with a pen—then with the update about a year ago that ability was removed. I assume that it is a copyright issue, but we are just trying to use it the way it was intended, not copying to distribute. They need to either deliver the paper every day or return the ability to print the crossword without fussing with the cumbersome screenshots method.