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Company Name: The Plain Dealer Publishing Company
About: Welcome to The Plain Dealer new and improved eNewspaper app! Enjoy 24/7 access
to Ohio’s largest newspaper serving Cleveland and Northeast Ohio. Stay in
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entertainment, special sections and more, right at your fingertips! Your new
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The Plain Dealer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Contact e-Mail: circhelp@plaind.com
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E-Mail: adc@cleveland.com
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Developer: cleveland.com
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http://www.advance.net/advancedigitalUserAgreementPP/
12 Most reported problems 😔💔
I am cancelling my subscription this afternoon. My paper has not been delivered the last three Wednesdays. With these three the paper has not been delivered 6 times this year and 9 times last year. My complaints have gone unanswered. I taught Journalism for 30 years and the first thing I taught them was that deadlines and delivery had to be met. That was referring to the high school newspaper, but I'm wondering if that is the same with a daily paper anymore..
I am a LONG TIME subscriber to The Plain Dealer for many years. I have the PLAIN DEALER app on my 2 iPads and iPhones., and previously was able to access The Plain Dealer digital copy on all 4 devices. However, now I can only access it on one of the 4 devices. When I try to get it on the other devices, A window comes up asking me to SUBSCRIBE. PLEASE HELP.
I am a LONG TIME subscriber to The Plain Dealer for many years. I have the PLAIN DEALER app on my 2 iPads and iPhones., and previously was able to access The Plain Dealer digital copy on all 4 devices. However, now I can only access it on one of the 4 devices. When I try to get it on the other devices, A window comes up asking me to SUBSCRIBE. PLEASE HELP.
I have not had delivery four times in the last 2 months. The latest March 12. That's two Wednesdays in a row. I have reported this each time to the PD. Have not seen an improvement as the delivery is starting the month of March by no Wednesday paper March 5. Nine times last year delivery was missed. I am ready to just cancel my subscription
I have not had delivery three times in the last 2 months. I have reported this each time to the PD. Have not seen an improvement as the delivery is starting the month of March by no Wednesday paper March 5. Nine times last year delivery was missed. I am ready to just cancel my subscription
did not receive a paper this morning
You are still chargeing me for a c;losed account.
Did not get a paper delivery this morning, usually have a paper by 7 AM.
REc'd a wet paper and was told another one would be out
Not better
by Gvonhoch
I’m running/using version 4.0.0.1 and it does not look or run like the description shows nor the images in the print version “ad” from last Sunday.
There are no page turn controls.
In neither landscape nor portrait if you zoom in to make a page larger the zoom perspective only last for that double page.
You have to scroll to the top of the second page and swipe to advance to the next double page layout but have to reset the zoom.
Disappointed
by Ohio_trvlgrl
The app is more stable but.... it is limited to how large you can expand the print. I prefer to read the paper like a print version. And some of the items will not open with a tap to a larger view like sport’s stats and the comics. Please fix this so that it can expand as large as I want.
Also, I miss the hot spots where you can jump to the page where an article is continued and back to the front page.
Why must we give up features with app “improvements “?
Very “dirty” app
by Construction Lawyer
To start, I read it on an iPad that doesn’t have a huge capacity, not tiny, but certainly not huge. The app lets you open an edition, so far, so good. It retains the edition in memory and there isn’t a readily obvious way to delete old editions without removing and reinstalling the app. I don’t use the iPad for a lot of other things, only one family member that plays solitaire. About once every 6 weeks I have to do the remove/reinstall procedure or the memory will be filled.
If they fixed this issue I’d rate it higher. The only remaining thing that would keep me from rating it a 5 would be the inability to copy items such as the crossword puzzle. We have a 7-day subscription, always have. When 7-day delivery stopped I could copy and print the crossword—my wife likes to do a hard copy with a pen—then with the update about a year ago that ability was removed. I assume that it is a copyright issue, but we are just trying to use it the way it was intended, not copying to distribute. They need to either deliver the paper every day or return the ability to print the crossword without fussing with the cumbersome screenshots method.
Have a Problem with The Plain Dealer? Report Issue
Why should I report an Issue with The Plain Dealer?
- Pulling issues faced by users like you is a good way to draw attention of The Plain Dealer to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a The Plain Dealer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Plain Dealer.
