Contact Couch to 5K Support

by Alynn333

I was using this running program through the Active website before it became an app. I absolutely loved the program and app (up until about a year and a half ago) and over the years have told so many people to purchase it because it’s one of the best ones I’ve found in terms of building a base without injuries and for not being intimidating, even for new runners. That said, the last year or so I’ve been thoroughly disappointed with the app. It’s buggy, shuts down randomly and doesn’t save the run (other apps I’ve tried that are free, you can just reopen the app if it crashes and the run is still going so you don’t lose everything), and most importantly does not work with the Apple Watch like it claims to (I have a cellular plan and the app, phone and watch are fully up to date). You have to bring your phone with you if you want to see any of the stats (time, distance, pace, interval) and that defeats the purpose. Also, sometimes it’ll queue me to run or walk with a buzz notification on my watch (when I’ve left my phone at home) but most the time doesn't. There’s no telling when it will or won’t work. The convenience this app used to provide isn’t there any more because it’s not keeping up to date with modern technology. Until these issues are fixed I would discourage anyone paying for the app.

by AlaskaLove(907)

I used to love this app as it’s helped me get back into shape multiple times after falling out of running for a bit. However, since I started using it again this time it’s been no help at all. I’m just staring week 3, and already 4 times it’s just completely crashed on me. When I go to reopen the app, hoping to have at least an idea where it died, there’s not even anything showing I actually started the workout. This is frustrating for tracking progress I’ve made, which is one reason I really like this app, but it also totally disrupts my workout. When it crashes I’m not always sure how far I am into my workout, as I don’t watch it while I’m running and just listen to cues. It’s also frustrating because I then have to completely stop the run to try and figure out where I was at and get started again, which completely messes up my pace.

Like I said, I used to completely love this app and would have gave it 5 stars. But at this point with all the glitching I wish I would have just gone with a different running app.

by Chess Fan1543987

It's a simple app. So it does the one thing with the parsing of the running workouts. Then it tries to sell you a bunch of stuff you don't need or want and compete with fbook for a "social experience"... Next it wants to compete with LinkedIn and get you a job.

But the real problem is that it doesn't do the one thing it should well. It doesn't gradually ramp you up based upon some responsive algorithm. Nope some guy just came up with some time partitions and told you to deal with it. Finally it doesn't track your gps (per the support email I received) "indoors or in small spaces like tracks...". Well ok so when does it work? Not even outdoors very well, either, bc I have driven my route and the thing came up short vs the car odometer. So it makes you feel really slow when it tells you you ran a 12 min mile pace. Even though you know it's wrong you can't do anything about your stats, like draw in the course on a map. Not worth the money in my opinion when other apps do it better.