Contact NY Waterway Support

by Part-time Mercenary

I have never had issues with this app before COVID, however after the ferry started running again, I purchased a 7 day pass and it worked fine on Monday, for the trip into work and the return trip home. On Tuesday, I tried to activate the ticket and it left me on a loading page. No matter what I did (restart app, restart phone, connect to WiFi, connect to data, delete and reinstall app) it NEVER activated the ticket for the remainder of the week. This has now happened twice. I am furious because I am being forced to spend more money on tickets that I shouldn’t need. I am going to resort to buying paper tickets, but I will end up spending more money that way because they do not sell 7 day paper tickets, only single rides and 10 trip, both of which will be more expensive. I am also frustrated because getting in touch with anyone to assist me is nearly impossible since office hours are limited to 7am-11am. I love the ferry, it is the best part of my commute into the city, but if I cannot get the assistance I need, I will be forced to find an alternative means of getting to work.

by 85ZingoGTR

One of the bean counters at the "Worlds Best Ferry" decided this week that eliminating the second bus on the Lower River Road afternoon run was a fantastic way to cut costs and didn't think we would notice. So now, expect waiting 30 mins at Port Imperial for a crowded bus with no functioning air conditioning (provided there is zero traffic on River Road). The "Civilized Commute" has now become my most UNCIVILIZED option. It was bad enough they eliminated the second bus in the morning but the morning run is easier to time than the afternoon run coming back from work. I am very disappointed as this was truly a convenient commute for me but now with the elimination of the 2nd bus in the afternoon it just isn’t worth the $280 premium and I think I will be switching back to NJ Transit if I now have to deal with this major inconvenience.

by Porfuse

Latest app update is awful. The developers took away the route map. Why would you remove a useful feature? The new ticket selection screen is a nightmare of UX. The tickets are no longer grouped together by route, so now I scroll through 20 tickets of one route so I can get to the bottom of the list to find tickets of another route. How does this make any sense? It’s extremely confusing and the light grey text is hard to read in the sun. I don’t see any other “ease of use benefits” and it sounds like the security features are just features to protect NYWW, not app users.