Contact Egencia Support

by GregMessler

Use the website instead. I tried booking a flight on here and it said it was not available or overbooked, but then actually double-booked me. My controller had to figure out which one to decline. I could only see one reservation in the app but then looked online next day and there it was. Beside this Egencia is a horrible service. They give 120 rate options for hotel. Many at top of the list don’t have loyalty points so you have to be careful if you are a frequent traveler. Several times I booked the “included loyalty points” option but then never received my points or status credit. I called both hotel and Egencia and they blamed it on me, that I chose the wrong rate (out of the 120 options provided). I’m not a member of AARP, why does the app give me those options?? The app overall has had 0 value to me. On top of taking away loyalty points they charge exorbitant rates and commissions for every reservation. Travel agencies are outdated. Why would I pay someone to do something I can easily do myself? Egencia/Expedia = making traveling miserable again

by Mystryman Z

In the early 80’s a travel agent / agency was great, the mid to late 80’s the internet was in its infancy stages, the 90’s came along and more internet options became available, now its 2018 and better options and prices can be found without a third party company. There are certainly lower priced options, why does someone think or can prove this to be a more cost effective means of business?

Do I think a reply to this message is in order? Yes, should I expect one? Most likely not! I’ll be waiting for an explanation on why the current policy that is proven to NOT save money or time??? I’ll wait for the day to listen

by Tootsalot69

I have continuously used Corporate codes for better deals. And the fact that I have to search for specific rooms to achieve credit for my overnight stays and accumulation of points is a complete and utter disappointment and joke. The only one that benefits from this is you. Not a fan since I have been a rewards member of Marriott for several years. I can also take advantage of the hotels offerings such as concierge for a much lower price than what you provide for half the luxury at twice the price. Complete disappointment. Not pleased with your fares or your service.