Egencia Reviews

Used this app app for a couple years. Hoped they’d fix the errors. I receive conflicting notices from this app and the airlines. For example, my flight is delayed today. I’m at the gate and see the real-time changes. this app sends me a message saying my flight time changed and is back to the original time. If I wasn’t sitting at the gate and didn’t know there is still a 40 minute delay, the this app notice would have caused me to panic a bit and leave the restaurant, lounge, etc earlier than necessary.

I awarded 3 stars since this app is a good place to keep all my travel arrangements (flight, hotel, rental car, etc) in one location. Otherwise, I haven’t found the hotel prices to be less than competitors or direct booking with hotels. Since I’m forced to use this app for work, I’m disappointed I have to miss out on staying at nicer hotels because they aren’t listed in Egencia . I go through special approval, which is a hassle, to stay at some Hilton hotels that give a less expensive rate when I book directly through the hotel than when I book with this app.

Overall, I’d love to see Egencia and website improved. Here’s hoping!

Use the website instead. I tried booking a flight on here and it said it was not available or overbooked, but then actually double-booked me. My controller had to figure out which one to decline. I could only see one reservation in Egencia but then looked online next day and there it was. Beside this this app is a horrible service. They give 120 rate options for hotel. Many at top of the list don’t have loyalty points so you have to be careful if you are a frequent traveler. Several times I booked the “included loyalty points” option but then never received my points or status credit. I called both hotel and this app and they blamed it on me, that I chose the wrong rate (out of the 120 options provided). I’m not a member of AARP, why does Egencia give me those options?? Egencia overall has had 0 value to me. On top of taking away loyalty points they charge exorbitant rates and commissions for every reservation. Travel agencies are outdated. Why would I pay someone to do something I can easily do myself? this app/Expedia = making traveling miserable again

This could be a great app, but it requires too much thought and doesn’t have a simple path to book a flight within company policy. The newest update introduced new hurdles that were supposed to make things easier, but are actually necessary for biz. For example, no longer do you need to have your flights approved. Wait, what? Somehow though now ppl have to approve hotels more than a non-refundable flight. It’s ridiculous. I’m surprised a company like Expedia would think this is acceptable.

If you’re a small business that enjoys spending your time with this app customer support so that they can charge you $24 for operator assistance, by all means embrace this app with open arms. If you’re normal and sane, explain to your execs that the $ saved isn’t worth the aggravation and nickel and dime fees to switch to this online option.

Very easy to see all my trips in one place, make changes on the go, and book anything I need. Easy to see which hotel rates let me get my hotel points. Noticed a few new things on it this last time: travel advisories telling me everything safety and COVID-related about my destination (amazing - didn’t have to go searching around the web to find out all the COVID restrictions), plus there is a chat option for customer service. So empresses with how much Egencia has changed since I last used it last year!

I used to get the best rates booking with the Hilton app but now my company requires us to use this service and every time I book through it the company ends up paying more for the room. Anywhere from a few dollars to over 30 dollars for a single night. Multiply that out by several thousand employees. I can only imagine someone at the top is getting some kind of serious kick back for using this service because everything from rental cars to rooms are more expensive doing it this way.

Glitchy app. The “add to wallet” function no longer works, so now I have to print boarding passes. Also, Egencia sometimes provides alerts about flights I’m not booked on, which is very concerning. Does that mean Egencia double books passengers from time to time? Also, there needs to be a seamless transition between Egencia and website so that when we need to switch between them, we don’t need to enter login and password credentials. That should happen automatically.
Also, there is no way to register TSA Precheck credentials..please make this possible so for those of us who have these credentials may register our TSA traveler number for flights booked with your app!

We use Egencia for our company bookings. I was finding since it 3rd parties with Expedia I was arriving at the hotels and not getting points. Once I realized this I found an easy workaround. I have found that when I scroll down under the rooms section (usually it says more in a blue letters) that I can find rooms with hotel loyalty points, many times at the same rate, and if I use my AAA card, better than the Expedia rate. I like the functionality of searches for hotels and flights/trains.

It is much better than the 2 yrs ago when we were transitioned from a travel agency that pampered us but 2 things that continue to be a real challenge and seem to be money makers so no hurry to change is the inability to cancel hotel rooms on Egencia as well as adding or deleting stops or stays, rental cars, etc as things change in the business world of catastrophe response and that flexibility is not found on this app app or site in general in these 2 cases.

Use this for quite a bit of work travel, and since it’s work related I often have to cancel reservations and change plans. Canceling a reservation is not a feature available in Egencia ... have to use a computer and go to their website. Please add this functionality next release!!

In the early 80’s a travel agent / agency was great, the mid to late 80’s the internet was in its infancy stages, the 90’s came along and more internet options became available, now its 2018 and better options and prices can be found without a third party company. There are certainly lower priced options, why does someone think or can prove this to be a more cost effective means of business?

Do I think a reply to this message is in order? Yes, should I expect one? Most likely not! I’ll be waiting for an explanation on why the current policy that is proven to NOT save money or time??? I’ll wait for the day to listen

Terrible service. It took multiple tries to book my flight. I could easily search on google or bing to get better flight options, cheaper prices and faster booking. It even took multiple tries and more wanted time to write a review because numerous nicknames have been taken. Ridiculous!

Easy booking in my opinion. However beware when room States loyalty points will be given on room, half the time incorrect. I put my hotel rewards number in system profile and picked the one stating price includes loyalty points and at check in front desk states no points will be given or 3 days later points not given. I travel a lot and probably missed out on 20+ booked nights not given to my acct. that is just plain wrong! Try it you’ll see be warned though it’s a roll if the dice, lol.

I use Engencia for work travel. It is quick and easy to use. Graphics are high quality. I enjoy using it for my travel needs.

I wish I could rent cars through Egencia but that may be a limitation our company instituted. But i can easily move from Egencia to the website to rent a car when needed.

I have continuously used Corporate codes for better deals. And the fact that I have to search for specific rooms to achieve credit for my overnight stays and accumulation of points is a complete and utter disappointment and joke. The only one that benefits from this is you. Not a fan since I have been a rewards member of Marriott for several years. I can also take advantage of the hotels offerings such as concierge for a much lower price than what you provide for half the luxury at twice the price. Complete disappointment. Not pleased with your fares or your service.

Egencia does it all from managing travel for all of my employees....to finding the nicer hotels in each city. Star ratings and hotel reviews display to reduce research time. Booking rental cars and flights is fast and easy. If you need help it’s just a phone call away. It’s like having a VIP travel planner working for me. Great value.

Doesn’t allow cancelling hotel reservations from within the mobile app. Always have to go to full site to cancel a reservation made within Egencia !. Why create that frustration for users?
Also, why can’t we modify the number of nights in the reservation to extend a stay prior to the trip starting. You Force us to cancel the standing reservation and make a new reservation with the added days. Also inconvenient

I’ve had this issue for some time now, Egencia always shows that my flight has not been approved and is awaiting approval although the flight has been approved by my manager. I’d always have to go to the website to book my flight after approval. Hope you guys can get this fixed. It’s not easy to select seats on the website using a small screen.

App works seamlessly and is accurate and easy to use. My company requires that we use this app and if I can’t talk to an agent, I use Egencia and it has performed flawlessly.
In fact, last time I used it I was talking to an agent while using Egencia and I was finding info faster than the fellow helping me could.

I have never in my life experienced better and attentive service. I travel often and whenever I call or need assistance they are quick to action, very friendly and extremely helpful! I don’t have specific names but I’m sure it’s all in my history! Thanks so much!!

Having the worst experience booking domestic flights in Brazil with this app
Your app is not integrated with domestic airlines in brazil. Today for my flight to Brasília with Gol - we couldn’t retrieve the boarding pass - because the this app confirmation number in your app didn’t match the airlines confirmation number. Complete nightmare. Took 45 minutes to resolve. Why can’t this app allow me to get my boarding pass seamlessly using the this app app ?
Most inefficient travel and booking experience in my 30 year career