Arsenal Credit Union Reviews

Arsenal Credit Union Reviews

Published by on 2026-03-10

🏷️ About: Take control of your personal finances anytime, anywhere with mobile banking from Arsenal Credit Union. View all of your accounts from a single sign-on so you get a full picture of your financial situation.


       


Is Arsenal Credit Union Safe to Use?

We Investigate the app owner's website (Arsenalcu.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
96.1%

🤬 Negative experience
3.9%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 28 combined software reviews.

Is Arsenal Credit Union Safe?
Arsenal Credit Union is very safe to use.
96.1/100

  Safety Analysis »»

Is Arsenal Credit Union Legit?
Arsenal Credit Union looks authentic and legitimate.
96.1/100



Read 20 Customer Service Reviews 😠💢

3.1 out of 5
No stars. I wish i can give it 0 stars the updated app version is pointless & dumb

Whoever decided to update ArsenalCreditUnion & remove the option to pay our credit card bill online was stupid. Now i have to call in (which i did call in but the money has still not been taken out of my account) or wait 5 days to make a external transfer into my checking account then another transfer to my credit card account. Im never late on my payments so all these extra loops to make payments is ridiculous.

Horrible Update

The latest update is so slow theres no point in mobile banking anymore.

New App.

The PREVIOUS version was user friendly (intuitive!). The new one is NOT…..and it took weeks to get it going!

Accessibility

Won’t open on my I-14. Keeps timeing out

Mobile deposit is horrible

ArsenalCreditUnion will crash 4-5 times to make 1 deposit. If I have multiple checks it can take 15-20 minutes to get through them. Very frustrating. This has been happening for more than a year. You’d think they would have it fixed by now.

Consistently Unreliable

Consistency unreliable and slow. The old app was wonderful. I had used it for years without a glitch. New features being added to ArsenalCreditUnion such as a useless “are you a human” checkbox that errors out half of the time, app loading in to different account overview screens, transfers not successfully going through. ArsenalCreditUnion makes me fearful to do any online backing anymore.

Old app was better

Don’t know why they changed ArsenalCreditUnion . Old app was easier to use. New bill pay is a pain in the a!!

I Prefer the Old App

It was ugly but intuitive. Prettier doesn’t mean better.

Frequent outages and limited functionality

ArsenalCreditUnion is commonly down or just won’t load account information. Individual features are also frequently down. ArsenalCreditUnion doesn’t give the robust functionality and features as compared to other banking apps.

Should be more detailed

Would love if you could see what payments are still pending or are outgoing. In addition what payments will be deducted automatically and when.

Perfect for what I need it for

I don’t bank with Arsenal. Only have my car loan with them so for what I need it for, it’s perfect! Just go and check my loan amount and make sure my payment posted. It would be nice to be able to make my payment on ArsenalCreditUnion with my debit card which is the only downside for me. I live far from the branches so I have to mail in my payments or drive a distance to make my payment. It’s an inconvenience but hey, what can I do about it 🤷🏾‍♀️

Great update in user interface

Zelle is easy to access now.

Best app!

This new app is so easy to use and love the credit score feature! I also like how I can see all my accounts in one place and it shows me my spending “budget.” I would recommend to anyone I know.

Love this app!

I love the new app! It’s loaded with way more features than the old app was, and it’s faster and more reliable! I love how my cards are in ArsenalCreditUnion , and monitoring my credit score, and the real time notifications! Depositing a check on the go is a breeze!! Thank you ACU for the new app!!

App is convenient - except for depositing checks

ArsenalCreditUnion works well, but trying to get the “perfect” picture of a check for E Deposit is next to impossible. Every time I try it, I spend 15-20 min taking pictures so I can use that specific functionality. Usually works ok with the front of the check, but the endorsement on the back is too sensitive.

Overall the app serves its purpose

The only thing that would help, if i can see my purchases on my credit card through ArsenalCreditUnion . Other banks that i have credit cards with, allow me to see the purchase which makes life very easy. Once I’m able to do that, I’ll definitely give it 5 stars.

Great All Around!

Perfect for checking my latest transactions, and especially love the mobile ATM location service, all around awesome! Well Done, Thanks!

Great way to manage my money

My last bank didn’t have a app. Having one now makes money management so easy

Very pleased.

Arsenal credit union app not only runs smoothly but professional. Would highly recommend using the convenient app.

Love Arsenal CU

Best credit union ever. Customer service is incredible. They offer all the services of a bank, plus many that banks do not. I've been a customer for over 40 years. Love ArsenalCreditUnion .



Is Arsenal Credit Union Safe? 🙏

Arsenal Credit Union is very safe to use. JustUseApp Safety Score for Arsenal Credit Union is 96.1/100.
This assessment is based on our NLP analysis of 28 user reviews. Combined with the app store average rating of 3.1/5.


Is Arsenal Credit Union Legit? 💯

Arsenal Credit Union looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Arsenal Credit Union is 96.1/100 .
This conclusion is based on analysis of 28 user reviews.




How was your experience with Arsenal Credit Union? Post a Review




Features

Check account balances, deposit checks, control cards, pay bills, transfer money and chat with Arsenal representatives with ease.

Take control of your personal finances anytime, anywhere with mobile banking from Arsenal Credit Union.

View all of your accounts from a single sign-on so you get a full picture of your financial situation.

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Developer:
Arsenal Credit Union