Contact Brainscape Support

by MelissaDann

In high school I’d use this app for hours and hours a day and felt so proud to be learning so much about subjects that we didn’t learn in school. There didn’t used to be a limit to how many cards you could see in a day.
I’ve been using this app loyally for years, and am now a junior university student studying biochemistry, coming back to Brainscape to study for the MCAT. 5 minutes into studying, I get a notice saying that I’ve used all of my cards for the day and must upgrade for more.
I feel like 25 cards is such a low daily allowance for something that used to be completely free and unlimited; I went through 25 cards in 5 minutes.
I used to love this app so much and have always recommended it to my friends, I was so excited to use it to study again, but I didn’t know that these changes came around and will have to find another app to study with.
So sad to see it go.

Update: I wouldn’t mind paying $2.99 a month for 12 months if it only charged the $2.99 each month rather than $36 at once. It’s hard to let go of $36 as a broke college student, whereas I can skip a coffee a month in order to pay for the upgrade, and maybe the app locks you into a contract where it charges every month and you can’t cancel. I think a lot of people would agree with this and you’d gain a TON of subscribers if you implemented this. You could only gain money this way, and more people would be able to learn using this app.

by Afeedback

This app has great potential. It allows me to go over words that i don’t know over and over again until it becomes solidified in my head. I almost considered buying the premium version of the app. However, as much as Brainscape is a great app for its flash cards, it is extremely buggy. First, it relies heavily on its internet connection. If you try to study these flash cards while in the middle of a commute and the mobile network becomes spotty it crashes when you finish. If you want to double check a meaning on a card and you quickly switch apps and come back, the app freezes. It somehow saves progress which I assume is due to its constant connection to the internet, but my inability to switch between apps while memorizing is hindering to my learning process. I even tried to find a way to contact someone from Brainscape to talk about these things, but for some reason it says that there’s no email attached to the app even though when I go to my account my email info is in there. There was even a Brainscape representative that emailed me to promote the premium version so they do have my contact info so why doesn’t the app reflect that. I love the way the app works and would like to use it for a longer period of time, but if these problems persist it’ll become hard for me to do so.

by DownOnDerby

This was literally my favorite app until it was “updated” a few days ago. Now, my investment in creating dozens of lesson plans is down the drain. Fundamentally, it just doesn’t work. When I try to bring up my lessons I get an error message. I have to sign out, sign back in, then download all the lessons each time I use it. Once I do get it to work some of the most important features have been eliminated. For example, reverse testing is a must for language learning. You need to test for the vocabulary both ways. That’s been eliminated in this version, basically rendering it half useless. The card formatting is all screwed-up with words that were formerly in lists now just running together. I’ve had to go in and reformat dozens of cards. In the old version it would run through the card stack in order. Now i get repeats before all the cards in a test appear. I could go on and on but what’s the point? My subscription is up in a few weeks and I’m not sure what I’ll do. A week ago I wouldn’t have given it a second thought, but the new version is basically unusable for me so I need to start to explore alternatives.