Contact Nebula Support

I’d held out for a while to try out Nebula and decided to take the plunge this weekend - I’m glad they offer a trial because from what I have seen so far, the app both here on iOS as well as on Roku are far from usable. Trying to scrub forward or backward in a video is hilariously broken, and that’s an unfortunately required feature when it seems that the videos love to crash or hang during playback, meaning you have to start over and try to scrub to your last time stamp frequently. I really want to support the creators that are using Nebula to distribute content but the app itself is making this really hard.

The layout of the system so far is fairly straightforward and easy to manage. I love the idea of being able to support my favorite creators in a way that allows them to make the content THEY want to make rather than them trying to demonetization. However. As far as I can see there are no subtitles, nor a way for the creator to leave them without embedding it directly in the video. Which does admittedly stand by the apparent goal of not making things easy to watch. I was honestly more than willing to pay the 3$ a month subscription but immediately cancelled because of the subtitle issue. Hard of hearing and deaf people aren’t wanted here I suppose.

I really enjoy the content and app when connected to Internet, but I’ve run into multiple frustrating issues with downloads. I travel a lot, and try to download content before getting on a plane. Sadly the first time I attempted this, the app signed me out in flight and wouldn’t let me get back in because I had no WiFi. And then two other times, I downloaded videos, and when I opened the app while in the air, it showed I had no content downloaded. Very frustrating. I did double check the videos were playable both times beforehand, but once in airplane mode a mere few hours later, they were gone.