Still experiencing the same issue we've had for a year now. The majority of the leads do not respond even when we do the direct connect, several have inaccurate information ranging from bad contact number to the location not being in the area we service, we had requests for services not by the homeowner, and a few have been requesting services we do not offer. All customers who we are unable to reach, are called multiple times, sent multiple emails, as well as multiple text messages. When we address this issue we’re told to request a credit. However, when we request the credit, we are treated as we're being unreasonable and the majority have to be reviewed before being denied. If these leads were accurate and the customer would respond, paying would not be an issue. As a contractor, if the customer is not responding, how do we know this lead is actually a lead and not a test lead? In all fairness, contractors should only pay for the leads that respond. If the contractor is not actively pursuing the customer, it would be understandable to deny the requested credit.