Angi Pro Leads Reviews

by L. V. T.

I have received a countless # of bogus leads leads that were out of my coverage area, leads outside the scope of the services that we provide, leads where the customer has no clue what I’m referring to , wrong #’s leads where no one answers the call,respond to a text or even an email and best of all the wrong contact information. And whenever I try to get a credit the answer is always the same, HomeAdvisor will send to the review team and I should receive an email with an answer to my request. I’m sure all of us have been thought the same process and have received the same email stating that they have reviewed all the information and can not at this time give you a credit, and that not all leads are perfect I was mislead rite from the beginning when I set up and signed on with H.A. I was told and I requested that I would cover an area of my choosing and customers that have already purchased all materials required to complete their project, and that all I had to do is provide my installation services, needless to say I’m yet to receive not 1 lead that fits that description. On an average 200$-400$ Per week H.A. Has quietly themselves my partner. And actually are doing better on their gross return then we are.

by LightNava

I decided to give their service a try even based on the reviews it has. But working with them has been terrible. I repeatedly asked a question to the representative who was helping us at the time multiple times which she responded with the same answer each time. Keep in mind the response to this question was vital to if we were going to move forward with their services. After we joined charge after charge was applied even without use of AngiProLeads even if you “pause” it. I called to cancel because we were lied to by the representative after asking multiples times about extra charges. They wouldn’t work with us on dropping the charges. And wouldn’t allow us to cancel their services unless the outstanding balance was paid. We didn’t want to deal with their terrible services anymore so we paid it. We were told that this payment was the FINAL payment. And that within 24 hours we would be receiving an email confirming the the cancellation with the final payment paid. So to our surprise now we’re being charged an extra $300 after they claim that the payment for the final payment was declined. No one communicated this to us at all, and our bank statements state otherwise as well as the statement on their webpage. I recommend that you don’t bother with this company it’s been a horrible experience and just a flat out head ache.

by Struggling Provider

Home advisor could not be more of a scam then it is. Do not use AngiProLeads or platform if you want to make money or be appreciated. Home advisor will charge you for every last lead they give you. Regardless if you made money on the lead or not. The customer service people do nothing to help you with leads that you have already paid for if they end up being dead ends. Especially when the lead does not answer their phone. I have bought countless leads where the phone number given is not working or wrong and I still do not get money back from home advisor for those leads. Here’s the worst part. The credit system for leads is not based on what’s logically like if you made money on a lead or had the opportunity to make money versus not it’s based on how many leads you been charged versus how many leads you have requested to be credited. All that to say as long as home advisor makes a certain amount of money off you via leads then they will give you some credits, but only a certain amount. After that certain amount they will start to label all your requested credits as ineligible whether they are legit or not. But once you have bought enough leads from home advisor again they will start allowing you a handful credits whether they are legit or not. DO NOT USE HOME ADVISOR!!!

by Dr Castro Ruz

Ok let me explain what no one explains, i used to get calls all the time to join home advisor and they would call me daily until one day they were having a promotion where you pay $100 and they give you $300 worth in leads, now this leads you have to fight over with other companies they’re not only for you as they told me, their leads keep on coming in (pretty much every time you get a notification they’re charging you)and they keep taking money regardless of wether you talk to customer or not. Once your $300 in leads wears out ( 2 or 3 days) they keep sending you more and more and then they take hundreds out of your account without telling you or letting you know you’ve ran out of lead money so they’ll just keep billing you hundreds until you cancel your payments with the bank. I’ve tried reaching the guy that bothered me for months to join. I mean I would get calls on weekends and at all times and when I finally decided that I didn’t want this anymore no one answered, no one responded to my emails or my calls or my texts to cancel I even paused the leads and they still coming in. I would rather use thumbtack it’s the same thing but at least they tell you when you’re running out of money.

by Nuniestar

LISTEN TO ALL OF THE NEGATIVE REVIEWS! THEY ARE ALL TRUE!!

If you are a consumer looking for work done in your house then I’m sure home advisor is a fantastic program to use because it’s free. However for the contractor, not so much! You get all these leads that cost you anywhere between $50-$80 a pop and most of the time nobody answers or nothing comes of it because the phone numbers are wrong or disconnected or nobody answers you back. And who gets stuck paying the bill for all of these bogus leads? The contractor! It’s absolutely terrible! We were getting billing statements for upwards of $200-$400 a month because of all of these leads we were getting and nothing came of them. So every month we were losing money because of home advisor. And of course they will not give you credit for a lead that that decides they don’t want to have their project done or that you can’t get through to. So any schmo can go onto HomeAdvisor and say they want something done just to see what contractors are available in the area but not follow through with their project. In the meantime that lead went to five or six contractors and they have to spend the money on that lead and nothing comes of it while HomeAdvisor takes in the dough! Home advisor is such a scam for contractors it’s ridiculous!!!

by PO'd Home Inspector

This company is a nightmare to deal with. They first contacted me posing as someone who “had several clients interested in getting home inspections in my area”. Once I spoke to them on the phone I should have hung up as soon as they mentioned they’re a lead sales company. They had me sign up for their service as a home inspector. I read the terms and conditions just a couple hours later the same day, before my account was even activated! I told my rep I wasn’t comfortable with the T&C and no longer wanted to activate my account. She said she’ll work on it the next day. Day 2, I get a membership charge statement and start getting bombarded with welcome emails. I’ve responded 3 times to cancel my account. They just give me an incident number saying they will respond “very soon” and they never actually do. STAY AWAY! These people want to take $300 from you for a membership and apparently will never give it back, even if you don’t even use the service. Horrible customer service. Learn from my bad experience. I’m hoping they have one decent person willing to help me. I’m getting laid off from a different job and don’t have $300 to just give away. If they don’t fix this I’m going to the BBB for a formal complaint.

by ~Superfreak~

When I signed up I was told since I was an Angie’s List A Rated Contractor for the last 6 years they would merge all my reviews and promised a lot of things just to get me to sign up! I asked about the sales manager that I spoke to would always be there for me and my company if we ever needed her and trying to get her on the phone is almost impossible. As far as the leads go they are super expensive and we are constantly fighting to get a credit for the leads that are no good or even talk to a customer. Half of the calls we receive from the Home Advisor 800 number are dead (Pick the phone up and nobody is there and the call disconnected) if they fix those issues I would be a lot happier. I don’t like to have to spend money on leads that are no good and then pay my office manager to spend 2 hours a day trying to get us a credit! We are probably charged $500-$1000 more a month than what we should pay. Its been 6-8 months and still never had our reviews transferred as promised. We have went back and forth threw emails to where I was told that if I give her my login information and password to my Angie’s List account she would transfer the reviews and then the next day I received an email about how she has to have some IT guy take a look and that it might not work and now we will not get the reviews transferred if they can’t figure it out! Funny because they own Angie’s List. Just be ready to pay $1500-$2000 at minimum and you are on your own as far as the rest goes.

by Hard Working Handyman

I have only been using AngiProLeads
for a few weeks. There is great potential, but, there are currently huge problems. Every professional that gets the lead has to pay. Regardless if you get the job or if the home owner changes their mind. Even if they don’t answer their phone. Most leads go out to three professionals. That is not right. Angis Leads is making up to $148 per lead and 2 professionals are losing up to $48 on every lead. This is not right. Also, many of the leads do not specify what the work is, so if you accept the lead and the job is not a service you provide, you still have to pay. This adds up quickly at about $47 per lead. I had to turn my leads off to stop racking up the out of pocket cost on bad leads. I have been working with managers for a week to resolve the issue and have been getting little to no resolution on the issue. I was told someone would get back to me twice and nothing. I was also told two times that Angi Leads used to credit all leads that didn’t result in work, but they changed it because professionals were taking advantage. Their solution seems to be for them to take advantage of small business owners. It’s a shame because this could be great. I hope
I get this figured out with them. Haven’t given up yet. As I said, it could be great. Both Angi and the pros could make good money, not just Angi.

by Bmd1555

AngiProLeads crashes all the time and deletes your log in info. It has happened twice now that a lead comes in and when I click on the link to have it open in AngiProLeads , AngiProLeads does not know who I am. Not very convenient when you are trying to contact someone before other people get to It first.
AngiProLeads also recently started displaying EVERY lead, even ones that have been closed. Why would I want to see leads that I lost from 2 months ago in my “active leads”.
From a user interface POV, it is laid out pretty well, except for the constant menu that pops up from the bottom every time I go into a lead detail. All I need is to find an email address, well hold on…don’t you want to call them, set a reminder or follow up, etc…. Please get rid of the box opening up by itself! If I want to access a menu I will click on the menu. I do not need you to shove it in my face like I’m an idiot.
I have found the service very beneficial to my business (despite a couple disagreements about what an actual lead is), but AngiProLeads needs to be fixed. An app is supposed to make the process more streamlined, not make me pull my hair out.

by Geothermaler

I’m getting tired of paying for leads that I don’t serve. I am specifically a “Geothermal HVAC” installer. I get leads for boilers, swimming pool heaters, no one returns the followup call (or e-mail), or people who don’t really want an installation they just have questions, etc... I’m getting fed up with the unfriendly way Home Advisor deals with lead credit requests! First of all- you can’t find where to go to ask for it. Then it is an automated process that does not allow for selections that apply and get instantly rejected. If I need a person to talk to who can review and is authorized to make a decision. Typically the response is no credit is forthcoming because it’s a valid lead... when the client themselves apologize for costing me $23-$92 and they know they aren’t a lead or worse yet... HmAdv says they takes to the customer when we couldn’t get a response and so we still need to pay. I have 5 in the past couple months. Because of the unfriendly methods for credit request I’m not getting my refunds. As the business owner I am becoming increasingly angry with Home Advisor processes and am at the verge of abandoning the service after a long relationship that has never been better than moderately happy to more often feeling taken advantage of every month or two.
StephenVW

by Mrod1386

HomeAdvisor started off good with giving leads and giving credit for customers that never answered. After a couple month with HomeAdvisor I started to notice they stopped giving credit where credit should be given... We have had multiple leads that NEVER answered their or returned our call. Also had customers who scheduled themselves for service and when we call to confirm appointments they wanted to know what was wrong or why their door failed without us going out to see. When we will tell customers have to see the door first they respond with “okay, I’ll call you back” and they instead cancel. When I bring up my concerns to HomeAdvisor they respond with “We don’t give credits for customers not answering or not returning calls”. They also do not give credit for customers who schedule a visit but then later on cancel. Some leads can be $13 for standard leads or $20 for a customer scheduling themselves. I see now how HomeAdvisor makes their money... I’ve talked to multiple door companies who also think HomeAdvisor needs to give credit where credit is due but HomeAdvisor will NEVER do that because they are not interested in helping contractors, they want to make money for themselves PERIOD. This is my reason for giving them a 2 star rating.

by Painter Mike.

This service is much needed & a good way to reach a larger customer base. However, it is way too front loaded with fees for it to be practical to use. There is the initial membership fee of $287 which you get nothing for except your membership. & the fees mount from there. I was immediately charged a lead fee just for looking at my own page as a potential customer. When I spoke with customer service (which took a long time) I was told that fee would be refunded. That was nearly 3 weeks ago & still no refund. I hadn’t even had the opportunity to build my profile or get reviews from customers or get any real leads on work & I was already in to Home Advisor for over $300. AngiProLeads might be very useful for homeowners looking for pro contractors but as a contractor it’s a scam. Online help is polite & friendly but not very effective. I’ve been given a runaround about charges to my account. I’m sure this service would have found me some work but I simply can’t afford to be dishing out nearly $40 every time a potential customer even checks out my profile. The fee system needs an overhaul. I don’t mind paying a referral fee but to be charged solely on the potential of work is a rip off.

by ATLantaPapi

HomeAdvisor is a great tool, but a poor customer service tool. Many times you may receive great leads, but majority of them will not be worth the money. Their rules to getting credit back for bad leads is ever changing, and is like pulling teeth. I have paid more money than I would like to count on leads which I begged to get money back it felt like knowing I was in the right. This is a good starter tool, but remember to turn your leads off and accept opportunities ONLY as they come. This will stop most of the financial bleeding. It has however helped me grow, but I am disappointed by how I have been treated in this short time with them. I pray this company can find a better way such as their competitor “Thumbtack”. I can at least see what I am getting into before I choose to fight for the lead, and only pay once the customer chooses me. There is no scrapping between contractors, because the lead will be just yours if chosen. Meaning I don’t pay for a lead I won’t get! HomeAdvisor......I hope you can fix your system, because the potential can be great, but also a NIGHTMARE for new businesses. Please do better by your loyal contractors like myself, and vet the customers needs better before giving them out to be fought over.

by Tmd1965

Very much agreed with other reviews about the high percentage of expensive bogus leads. As a business trying to get established in a new state we have not worked before, the good leads have been helpful enough to keep paying for them for the moment. However, there is a high percentage of expensive leads that are legitimately due credit.
HomeAdvisor customer service is nonexistent once they hook you in to the membership. Its a constant, almost daily, arm wrestling match to simply get credit for leads that you can never get hold of after multiple attempts, people request a service that you don’t perform, etc. If you have pay $100-$150 to simply get a phone number, is it too much to ask that you should at least get to speak to the people?!? They change the goal post on you constantly when it comes to trying to get credit. I’m more than willing to pay for good leads, and not looking to game the system. They are just very unreasonable when it comes to reasonable requests for credit. Beware! Expect a high maintenance service that you have to keep your eye on constantly. And yes, I will ditch them as soon as my business is established.

by ConfusedX4

Still experiencing the same issue we've had for a year now. The majority of the leads do not respond even when we do the direct connect, several have inaccurate information ranging from bad contact number to the location not being in the area we service, we had requests for services not by the homeowner, and a few have been requesting services we do not offer. All customers who we are unable to reach, are called multiple times, sent multiple emails, as well as multiple text messages. When we address this issue we’re told to request a credit. However, when we request the credit, we are treated as we're being unreasonable and the majority have to be reviewed before being denied. If these leads were accurate and the customer would respond, paying would not be an issue. As a contractor, if the customer is not responding, how do we know this lead is actually a lead and not a test lead? In all fairness, contractors should only pay for the leads that respond. If the contractor is not actively pursuing the customer, it would be understandable to deny the requested credit.

by Davonnkeo

Thank you so much for everything! I have built my business just on the leads from Home Advisor alone. I love AngiProLeads ! The ability to easily mark leads based on their position in the sales process is great! Also the ability to ask for a review with just the click of a button is fantastic! I also like the ability for customers to book jobs directly.... the only problem I’ve been having is that I am not able to reschedule an appointment once I have talked to the customer. When I try to reschedule it in AngiProLeads , it just freezes and doesn’t do anything.... this wouldn’t be that big of a deal but Home Advisor ended up sending one of my clients an email saying our appointment was cancelled the evening before we were supposed to be there! Luckily when we showed up we were still able to complete the job, it was just a little awkward because they thought we cancelled on them! If you guys could fix this one problem AngiProLeads would be truly Amazing! Thank you!

by Simsnut

I can remember beingQuite a few years back using my resources to pay for advertising and dealing with businesses to stand out to give me a good name. Now thank you to the HomeAdvisor where I might not always agree with what they do they have always been very flexible and understanding and They have made me feel like I am valued as a customer. I’ve been down on my luck on times in the past and I would choose today’s technology and information that Home Advisor Provides where the information is at my fingertips 24 hours a day over anything. And probably hear this a lot but it may be pricing that I don’t agree with all the time but how do you put a value on something so simple and so easy to use to land jobs . I have gained more jobs because of all the visor and as far as the services that has been provided for me and beats going door to door or word-of-mouth thank youHome advisor. Let me know if there’s anyway that I can change this for the better

by J4westend

AngiProLeads works great! I have no qualms with AngiProLeads . HomeAdvisor as a company is awful. I would say that 4 in 10 leads aren’t actual jobs. Some of those will be other contractors “testing the system.” Some will be disgruntled contractors putting in fake requests. Some of the leads are just shoppers that don’t even want you to come out for a free estimate. “Can’t you just give me a quote over the phone?” Sometimes, these leads are new contractors trying to figure out what to charge. If you’re a sole proprietorship and you don’t have someone available to reach out to the lead immediately, you’ll have a difficult time competing with those who do. Also, you’ll get a lead that costs $30+ but it’s a really small project that you could only charge $30 for, then you would actually lose money on if you do it. They don’t do any sort of vetting. They do have a way to request a credit when you encounter the “bad” lead but, if you ask for all the ones you deserve you’ll spend more time on the phone complaining to them, again not working and losing even more money. I’ve heard of people having great success with HomeAdvisor but, that’s not the case for the owner/operator. The membership fees and the cost of the leads aren’t worth it, in my opinion.

by DarwinProjects

Angie’s app allows me to quickly pinpoint the information I need. Updates and setups are intuitive and easy to locate and update. Topics are well organized. AngiProLeads sends out notifications quickly and Via multiple means.

Two suggestions I would offer : 1. Allow the user to turn leads on and off for one week at a time rather than 48 hours . Normally when you need to Pause, it’s more than 48 hrs.
2. When sorting the leads, the criteria doesn’t allow you to list accurately the leads you are looking for . Sometimes an active lead won’t show up because it’s status has changed. Part of the problem may be that the status appears to change too easily . It seems as though the status will change simply when you go into the lead and perform an action. I know I have not changed a status but when I sort , it is missing and I have to keep sorting until I find the status it had been changed to. Easy to overlook leads that are still active .

by Robert Braun Construction

3years in HomeAdvisor is the best way to make a good company HOMEADVISOR IS THE BEST everybody needs to understand you’re not gonna get every single lead that comes in and those that are out $1000 and only got two jobs that’s not home advisor‘s fault that’s your fault for not being either a good salesman or sales lady or just not knowing what you’re talking about and it’s not home advisor‘s fault that they did all the work by allowing a system to generate leads to send to you do you think they should not get paid for their work just like you complaining ,,,they could complain if there wasn’t getting paid but yes it takes money to make money if I was everybody on this platform that has a complaint about getting leads and not getting the work charge for your estimate if the lead cost you $40 for the lead charge the customer that you’re going to see A fee to give the estimate. It’s 2021 nothings free. You’re not a bad person if you charge for your estimate they are getting your timeTo come out and look at their problem or their ideas so they need to pay for it. So again to all my home advisor doubters if you can’t ride the horse don’t put the saddle on END OF STORY Drop the mic lol

by ShonieDaCeo

I’m totally disgusted with Home Advisors! In the beginning their were good leads and as time went by being with them for a couple of months I started receiving scam, false leads via text and email! Their ratings department is horrible even with valuable proof of a customer blatantly lying on a review they side with the customer and keep a false rating on your reviews because you didn’t provide a contract to them in their time like Professionals aren’t business as well. You pay for them to run your company how they want to run your company meaning if you request for a review to be taking off the battle you and tell you NO! What am I paying you for FALSE ADVERTISEMENT AND TO TELL ME THAT I’M A LIAR ASA PROFESSIONAL AFTER GIVING SUBSTANTIAL PROOF OF A CUSTOMER LYING! To make a long story short a customer lied about her services on a review and ratings department told me because she didn’t tell the truth about asking for extra services they can not use that as proof because she didn’t write it in a review! If a company does an horrible job on your home, why will you contact the company again for extra services?! Due to the review being a lie because she wanted a refund! DO NOT PAY YOUR HARD OWN MONEY TO THIS GIMMICK COMPANY, THEIR FULL OF BS!!!!

by Jeffcomeau28

Updates since last review.... they don’t send you a phone number for the lead you purchasing instead route you through a system that sometimes doesn’t work right. It will give fast busy signals and sometimes ring once and disconnects. It’s not all the time but it only takes once for a customer to give you a bad review .search feature doesn’t work on either of my phones or the iPad so I can’t pull addresses. Steadily falling off

I’d given home advisor an extremely high review the last time but things have changed drastically since they acquired Angie’s list. I have three issues with them. #1 in my trade I am much cheaper than any of my competitors on home advisor and my reviews are impeccable so I could close 90% of my leads. Since the introduction of New Job Opportunity it has become a rat race. So a lot of the leads coming in I don’t even get to bid on. I have a brand new iPhone so lag shouldn’t be a problem and some how I immediately respond with a time and someone has responded faster and there are times it’s literally impossible so somehow they are getting the leads before me. # someone selects me after going through the contractors and Homeadvisor asks them if they want more quotes? Inviting my competition to bid against me on a lead I won on my reputation. It’s B.S. #3 they have know idea what a camera inspection is. Some calls with a leak in a ceiling and the charge me for a sewer camera inspection.......

by Jrbfss

Home Advisor is an effective way to fill gaps in your schedule, but it can be expensive. Lead prices have increased over the past year, and we receive more and more leads that do not answer, claim they never submitted a request, or are completely manufactured leads. Over the past month we have received at least a dozen leads with fake names, addresses, and invalid contact info. Also included in that number are many people with no idea how we received their info, and those who say they are just trying to figure out how Home Advisor works and do not need projects completed.

Requesting credits for such leads should be simple, but often the credit requests are denied, despite being completely useless or obviously fake. If they worked as hard at protecting contractors as they do protecting customers we would use their lead service more often than we do now. For the most part we try to use it sparingly because we may take 10 leads in a week and only be able to make contact with half. The prevalence of fake leads has caused tremendous frustration, and that is only exacerbated by the fact that in most cases I am still responsible for paying on a lead who has a nonexistent address, or no interest in even setting up an estimate when it is a real person submitting a request. In volume the service will work okay, but if you’re a small company trying to spend a few dollars a week on leads, it may be a waste of your money.

by Camera Specialist

I have been with Home Advisor for eight months now, and have experienced a lot of the same issues everybody complains about. It does cost a lot to learn how to get around that, once you do 80% of their leads are good and the other 20% of our generic for people not even serious. The companies do not operate anything the same, so I would disregard anything you may think you hear about one entity being able to do things with the other entity. They are nothing alike and they don’t operate the same at all! AngiProLeads can be very slow at times, costing you jobs. If you’re not the first to respond are usually don’t get the jobs and therefore when AngiProLeads is glitchy they bill you anyway so it cost you money.
You just have to pay for bad leads if you want to work with Home Advisor overall it probably will pay off. Home Advisor is a application for me in my business and I have been doing OK with their leads. Undoubtedly they have terminology issues with their categories .
Going into their system you need to be very patient and expect to spend money, if you don’t you will be dissatisfied.
If you do, and you were patient for half a year, you will probably have worked out the glitches the way you work with their system and things should be affordable.

by Takeovercamp

First thing first. Please keep in mind that HomeAdvisor owns 75% of the market share. Don’t go into this being greedy, you will loose your pants and your shirt!... this is only for Business owners who are trying to reach new customers without depending on just words of mouth. Have a budget and stick to it. Not all leads are ready to HIRE! but you are paying for 100% of the leads you are receiving from HomeAdvisor. Customers are coming to HomeAdvisor for 2 reasons. 1.) is the rating. They want to see how many stars are you holding. 2.) is the reviews. They want to hear what other customers (strangers) are saying about you and the service you provide. To be successful at this you need to have patience, experience in sales and customer service. Good luck. Be careful. Have fun and STAY ON TOP OF YOUR ACCOUNT DAILY. Always look at your billing statement. HomeAdvisor give you a monthly budget but they charge you weekly for the numbers of your monthly budget... lol... STAY ON TOP OF YOUR ACCOUNT DAILY. Don’t be afraid to pause.... you welcome!

by Anti-password

AngiProLeads works great for a small business like mine. I clean windows and gutters. Lots of small jobs and some big ones. I’m a one man show for now. I have some friends with bigger businesses that haven’t done so well on HA. Lots of expensive leads and not a whole lot of actual business. But it works for me. I just really try to stay on top of my leads. Drop what I’m doing and respond right away. Pause leads whenever I can’t drop what I’m doing to make a call or when my schedule is booked out more than a few days. People like that I don’t have to schedule them three weeks out. Often I can do their job w/in a few days. I win most of the jobs that I pay for. And oftentimes the lead turns into more work with the neighbors, etc. Or, a gutter lead will become a window washing lead also. 2 for 1. I don’t like how they won’t give me the contacts phone #; I have to ask them for their #. Which seems kind of petty on HA’s part. Come on HA you are making a lot of money off of us!