Citrix Secure Hub Reviews

I’m writing this review with so much anger. All the “secure” apps require authentication through this “secure hub”. What kind of user experience is this considering it’s already 2020 when most apps could stay logged in permanently. While CitrixSecureHub would ask for a re-login every so often. And it takes such a looooooooooong time to get connected.

Recently it started to act more dysfunctional. “Secure Mail” would pop a message when you open it saying CitrixSecureHub has been removed and I have to delete CitrixSecureHub . “Secure Hub”, in the mean time, is completely logged out as if it was never configured before. For your reference of how frequent this is, it has happened 3 times last week alone. And the configuration process would also fail most of the time or take very long to pass to the next stage.

Like most users here, this is the corporate email that our firm made us use. I guess the Citrix sales team is just amazing that they can sell this garbage to a corporate. And think about how big of a deal that is! Of course they don’t have to care about our reviews here since they only have to convince the corporate leader to make a huuuuuuge sale! What a garbage....

There appears to be zero quality control or testing for CitrixSecureHub. To list in detail all the errors, bugs, and just plain stupid design that exist in SecureHub would both bore and frighten you, so I speak in the abstract.

Nearly every move one makes using this is met with either an error message or some cryptic, ambiguous prompt that serves to confuse even the most alert and savvy users. Things just won’t work, then maybe sometimes they will, it’s a crapshoot. The random timeouts and frequent need to completely re-enroll or re-install are alone enough to rate this a Zero (I gave 1 star only because zero isn’t allowed). This is NOT an app that any company should use for any critical functions.

I write this as a corporate user forced to use this. This is actually my second review—I had written one about 3 years ago when first faced with this mess. Some folks I spoke about it said “It’s new, give them a chance to work out the bugs and mature the product”. It’s been 3 years. It’s still garbage.

My company requires us to use Citrix Secure Hub with Worx Mail and Worx Web. Every week or so I have to "Authorize" CitrixSecureHub which includes extra sign-in steps. This is good for security so I don't mind doing it...except that about every other cycle, it exceeds the allotted time and times out. This also wouldn't be so bad, but when I attempt the sign-in process again, I get a message saying "CitrixSecureHub has been removed from your device." No prior notification, no warning, no explanation. Seeing this, I realize I'm in for a 20 - 30 minute wrestling match-- re-downloading CitrixSecureHub and various profiles, installing CitrixSecureHub , enrolling my phone, then downloading and installing the email and web apps and re-setting all my preferences (signature, sync period, etc.). So the apps work OK for a week or two, and then they conk out again with no notification. And the whole distressing cycle continues. I could go on about variations on this theme, but I'm sure you get the picture...

CitrixSecureHub and the associated e-mail client are mandated for us, for use with e-mail and calendaring on personal smartphones. I am perplexed as to why a company like Citrix would develop a dysfunctional set of apps like these Worx series of programs. An earlier iteration would repeatedly freeze, necessitating expunging CitrixSecureHub from active status on the iPhone. This took about a year to get rectified. A recent updated version has somewhat improved this.

They still haven’t fixed the need to “authorize“ and “re-authorize” CitrixSecureHub each couple of days, which now twice in two months puts the sign on process into a repeating “loop”, which never gets beyond the sign on page, but does go through the “authorize” functionality within each and every loop. I must now delete CitrixSecureHub and the associated apps, and reinstall and reconfigure. As I said before, a big disappointment.

I am having problem similar to Coastie5554. CitrixSecureHub allowed me to securely access work email and calendar for a week or two, then told me it had to “reauthorize” my mail app (Secure Mail). However, it won’t reauthorize, keeps cycling back to same login screen, doesn’t recognize my PIN, or just does nothing. Several others in my organization have the same problem, so the issue was escalated up the IT chain. We were told it was resolved and if necessary to delete and reinstall from CitrixSecureHub Store. After having done that three times today I can report it still will not let me sign in. A big waste of time.

I find it hard to think about how you could design a worse app suite. Setup is a pain and half the apps straight up don’t work. Secure hub also prevents you from signing out or refreshing your credentials without explicit network admin privileges, which means every 90 days I need to wipe and fully re install to access the apps, which hardly ever work in the first place. Secure mail is consistently several hours behind and secure web is slow and buggy. Honestly don’t even know why I bother

I have tried to get this to work for so long. It is a pain to use! When it was working, I would have to re-login regularly, like every other day. Now it’s not working at all, and I can’t get back in.

Here’s the fun part. The “report issue” doesn’t work. It literally opens a pre-filled email with NO TO ADDRESS! I'm not making this up. It is that bad. You literally can’t report an issue. I would much rather my company not use their software.

This is the perfect way to shift phone expenses to employees by tying up their personal phones with a work app. My issue is that there is no connection to Outlook, so that your drafts created here are only visible here and you can’t adjust notifications to reflect your work schedule. You can only turn them all on or off. This capability seems like a no-brainer but sadly it’s not a priority for Citrix.

There is a lengthy process to get this setup at my company. I have to try multiple times if not this stupid app will not let me download my company apps. After all the effort it only works for a few more months then quits. I have start all over again. Very finicky app. Also if you open a secure hub app it open the hub authenticates and goes back to secure mail everytime. This whole authentication is weird and clunky. I blame my company for using such an awful app.

CitrixSecureHub requires the user to authorize CitrixSecureHub quite frequently. Problem there is that to authorize you need a WiFi connection. Which completely defeats the purpose of having mobile access to email & other business functions that depend on CitrixSecureHub. Please fix this very basic user need!!

The short story is my company got suckered into using CitrixSecureHub for email. One has to DL our email app through the secure hub app. It is basically app inception.

The email app updates all the time, that in itself is not a bad thing BUT when CitrixSecureHub updates one needs to delete essentially delete the mail app and re DL it. Only problem is that the email app is not available for about 24 hours.

This means that every 2 weeks or so I have a day I cannot use the mail app.

Most of the people complaining are mostly complaining about the MDM not CitrixSecureHub.

There are some quirks with certain IOS versions but are usually corrected .... eventually.

I’m not a fan of the MDM (server side) functionality but this software is generally fine

Just the process to install and sync with my desktop email was an ordeal. I couldn’t get past the profile download. After 3 deletes and reinstalls I finally got to the credential verification. But the system wouldn’t recognize my credentials. What it did do was somehow lock me out of my desktop system. I had to create a new password, delete, and reinstall a 4th time. I’m in now but from the looks of other users, I won’t hold my breath for continued problem free usage.

I have been using worx\secure mail for about 4 years in a corporate environment. I have had little to no issues. The transition from enterprise apps to public apps was smoother than expected. Our XenMobile admins have done an outstanding job of keeping CitrixSecureHub updated without causing the end users inconvenience.

I have nothing but problems with Citrix. First, it won’t download. This has happened every time I’ve had to install this useless app. I only use it because I have to for work. It’s awful. If I can get it to download, it won’t download any of the Citrix options (mail, etc) or they won’t work. It’s horrible and the worst part is I’m forced to use it. It makes me want to find a new job where they actually invest money in decent applications.

When it does work, it's slow. When it breaks, the only fix seems to be to delete, reinstall and re-enroll. Painful because the advise is to have at least 4 bars signal otherwise the enrollment may not work.

UPDATE:
Now zero star. Apparently there are compatibility issues with certificates and iOS 11. This clunky app hasn’t worked since the 11 update and we’re told that Citrix is still working on the fix. This is horrific.

If I wasn’t forced to use this for work I would have deleted this forever after the first week. The almost daily (but certainly weekly) necessity to delete and reinstall apps makes me dread taking my phone out to check email. Sometimes it can take 10 minutes just to log in. The iPhone for work is great unless you have to cripple the entire operating system with this terrible suite of apps.

My company forces me to use CitrixSecureHub for email on my phone or else I wouldn’t touch this thing with a 10 foot pole. I rarely get push notifications for emails, which means I have to open CitrixSecureHub regularly throughout the day to refresh my inbox. App lags and the unread messages total is never accurately reflected on the home screen icon. Also, they still need to update CitrixSecureHub to fit the iPhone X screen size.

Any review complaining about having to authorize and then having to reinstall is using a system setup wrong. If you have to do this, then your IT department doesn’t have it correctly configured.

Since this is the official app that my firm uses I don’t have a choice The notifications count isn’t always accurate and doesn’t match the total unwed to the actual unread. So as not to open up my app every 10 minutes I have to remember the count of the false unread email

I love the Citrix phone apps as they let me use company email, calendar, intranet from my phone. When that idiot emails me saying he needs that last minute change approval (because he forgot to put it in on time again), I don’t have to get to a computer to deal with it. Just pop open the secure web browser, go the the right page and hit approve. Nice!