Citrix Secure Mail Reviews

by Bdizzlefizzle

definitely an unacceptable experience. Slow to load messages, constantly has issues with provisioning and authentication, notification badges are always wrong (stuck at having some # unread even when there are none unread in CitrixSecureMail ), and just a really inefficient UI. You also can’t accept and add calendar invites from people outside your organization even though you can view the invite clearly as an event. There’s just no Accept or Add to Calendar button. Seriously?

I can't believe I'm saying this, but look at MS Outlook for iOS for inspiration of getting the basics right. It's 2018 - these problems with your app aren't acceptable. You get the basic functions of email wrong.

by Wcvaughan

This is, easily, the absolute worst email client I have ever used. Maybe IronMail was worse when my company used that, but not by much.

It does not consistently notify you of new emails. The settings constantly have glitches that require you to uninstall and reinstall CitrixSecureMail . You have to use bizarre login id’s that you’ve never used anywhere to get it to recognize password changes. You can’t see your meetings in the notifications, on the rare occasion it actually sends you a push notification for a meeting. It’s so sandboxed that you can’t use any of the web links, and it doesn’t connect to Skype mobile effectively to join calls so you have to use your laptop to open meetings.

CitrixSecureMail, is absolute garbage, and I’d be fascinated to know how many hours of productivity it causes corporate employees to waste per year.

by AnsibleNet

In order to provide "rich notifications" (who asked for this?), they took away the most useful feature, by far. If you weren't using VIP notifications, you probably either don't get very many emails or simply didn't know the feature existed in the first place. Now, instead of only getting new mail notifications for the handful of contacts I most care about, and who I've marked in the contacts list as VIPs, I get nagged by notifications for every single email I get. Several hundred a day and throughout the night. So now I've had to turn off notifications altogether because all of the garbage notifications made it impossible to notice the important ones. Simply one of the worst software design decisions made, exchanging useful features for fluff features nobody asked for.

by Lulatonka123457890

This application would be great if the features functioned like they were designed to. The “unread mail” counter has never worked, banner notifications only show up immediately after opening CitrixSecureMail (when I have already seen the emails), background refresh is nonexistent, and the latest malfunction is I can’t even check my mail because CitrixSecureMail doesn’t recognize my computer’s new Outlook password, but doesn’t provide an option to change it. The only feature that seems to work properly is calendar notifications. I’m confused why the developers thought it necessary to update the interface at the expense of improving the actual email functionality. My impression is that there is little concern for providing a useful application because many users don’t have another option - my employer requires this one.

by MMC210

Ok, I’m receiving feedback that opening attachments in iOS version 12 will not work and is not expected to work until Apple releases the next version of iOS? Seriously? I would expect Citrix Mail App developers to fix the issue as soon as it was reported and not have a fix until the next version of iOS. This really doesn’t speak well to ensuring that all mail functionality works with newer OS updates. 🙄🙄🙄🙄

Please fix the attachment issues ASAP; we all know other fixes are completed in between iOS releases ! Thanks ..

by _S2H_

It’s not on par with the native iOS email app or Microsoft’s but overall it’s pretty good.

I have two grips. The badges notification update is severely delayed. I will have zero new items but the badge will still have the red number for a period of time I can’t figure out. So I find myself opening my inbox to see nothing new.

It does have a feature to push your calendar to your local native iOS calendar app, but it doesn’t work for me ever. It seem like it might not work due a change in either iOS or iCloud.

by TheAmandaLopez

It works perfectly fine; however, I support several executives and would like if CitrixSecureMail gave me the option to see their calendars and emails as well since I manage both. Currently I can only see my email and calendar. In Outlook, I also have certain emails placed into its own folder so when I open my email it isn’t cluttered. On CitrixSecureMail I still see those emails, they don’t automatically move. Other than that, I have no issues with CitrixSecureMail .

by !!Sundhine!!

The only complaint I have is whenever my password expires on my Opennet account, I can no longer login to my mobile device. I was advised to logon within 24-48 hours after my Opennet password has been changed but that doesn’t work. I’ve had to get my account reset all over again. This has been a big inconvenience. Other than that I’ve enjoyed my mobile service.

by Mamaleenda

I’ve been using secure mail with my phone and iPad and I’ve not experienced any issues so far. I would love to have a way to view whole conversations (with my responses too) so that it’s easier for me to look at an entire conversation and decide to delete or keep. I thought I could do this previously, but maybe something changed but I can’t seem to do this any longer.

Otherwise, though, I think it’s fine.

by Nebbieloon

Most thing work well except for a few annoyances. One cannot cut/paste things into mail messages. Also some attachments will not open correctly, when I know my device can view/edit them. Also it is my experience that, without warning, your device will be dropped from the supported device list. Older and newer samsung galaxy phones remained supported, and my Galaxy S8+ wasvjust inexplicably dropped from the supported device list after a minor device update. Also, spell check wasnt working for me. Otherwise I am happy with the suite of Citrix programs. The product is significantly better than a year or two ago.

by Altyn Asyr

All in all, Secure Hub is great as it allows access to Outlook without the usual BB. But it can be temperamental: not loading messages at random with the fix being connecting to the Internet through another Secure Hub app which 'jars loose' Outlook's access to data; no more fingerprint opening of iPhone; reinstalls of CitrixSecureMail required often and seemingly at random.

So, a great app in the access it provides but a tough one due to all the maintenance required.... a nuisance in fast data locales and a near impossibility in slow data environments like Tstan.

by What's This 1348493

Since I have to configure outlook for my client account I could not configure another account in outlook. By CitrixSecureMail I could access both my client and my employer account

The reason I reduced a star and gave 4-star is because the refresh does not happen unless CitrixSecureMail is open . Unlike outlook and other email apps which notifies if any email comes even if CitrixSecureMail is closed . If this is fixed I can give 5-star

by Goldgrl7

It seems to be working well for my company’s exchange server mail and calendar. The web browser is better than others I’ve used. The toggle on the right to switch between mail and calendar would be my only slight complaint. It’s so small I forget how to switch from one to the other but that’s the nature of the beast. Overall it works well and I haven’t noticed any bugs in the year I’ve been using it.

by Tsukikenn

Had some concerns expressed by others before I started using it. But it has worked well. I was warned I’d have to re/enter my full information often but aside from the log on password the only time I’ve had to re-enter my full information from the start was when there was an upgrade to CitrixSecureMail .

by Mdb68

I love the way that Secure Mail integrated my outlook calendar and address book. The experience is seamless and much better than the native mail client for email and calendar. Online meeting integration is another great feature that makes Secure Mail the best mail client for my mobile phone and tablet.

by Miketvas

Accessing from my personal phone, wirelessly on the outside, or once on the WiFi inside a SC Facility, everything works great. I’m able to send pictures applicable to situational problems/needs on the fly, and email conversations work well.

Every once in a while CitrixSecureMail asks me to reenter my pin in a very wonky way, and I wish it were possible to open a PDF and send from the open PDF(on PC, this function is avail in the “File” dropdown) not a dealbreaker though.

On my personal device I use OneNote, Outlook, Excel Viewer and Word Viewer. From this device, they all work well enough between sitting at a PC that I don’t miss anything, can respond quickly, and no longer really have a need to carry pen/paper, as everything syncs with OneDrive/J drive. No idea how it works, but it does!!!

by Foarde

If you’ve used enterprise email apps before you probably have low expectations and for good reason. That said, Secure Mail is... surprisingly good?

Integrates with FaceID and other native mobile auth solutions, links multiple enterprise accounts and shows them on the same calendar, opens quickly and has intelligent assist features like the big boys.

Works like you’d want with some handy extra features. I find myself using instead of going through the VDI to get to my Outlook.

by Encryptedjim

New to using Citrix Secure Mail app but over the first two weeks of using CitrixSecureMail it has been everything I hoped it would be. Working in a real remote location with limited Internet access, I am often worked disconnected but CitrixSecureMail has allowed me to be completely mobile working in the most remote conditions in the mountains and maintaining communications with my customers, internal and external through secure email. I have CitrixSecureMail installed on three devices and all three have worked without a hiccup. Having full functionality is critical to my work environment and now being secure makes me feel and work fast and secure.

by Rip 'em Up, Tear 'em Up

Excellent in every category.

Observation/Recommendation: Regarding the “cheese and beer” pairing events, with a raucous crowd it’s hard to hear the comments from Carl and Chris prior to each pairing. Many of the attendees were rude to keep talking and not pay attention, thus making it hard to hear. The speakers, except for Sam, are soft spoken, adding to the challenge. The Hay Camp team should consider options to solve the crowd noise when its time for each pairing explanation; such as smacking rude participants upside the head; maybe make the culprits leave the room for the next pairing - an adult “time out”; write on the chalkboard “I will not talk during class” 50 times; or maybe just incorporating some audio assist, Garth Brooks style, a microphone of some kind. 😁

by FN65

I found the enrollment is a bit less intuitive over the Good app enrollment. I have been locked out off my domain account several times because of CitrixSecureMail. The saving grace is how convenient having all apps working in the screen. The mail, calendar, and contacts are easy to find. Face ID is working fabulous on the iPhone X and Apple watch shows our work calendar appointment times which is fabulous as well. This is why I give it a 4. If it has not locked my account out so many times I would give it a 5.

by Knuckle Skald

I spend a ton of time in CitrixSecureMail on my iPad Pro and it performs really well. My work made me move to CitrixSecureMail and I was actually surprised at how much I liked it. It has more functions when dealing with calendars and invites than some of the other apps I use (e.g. seeing people’s availability). I use Gmail for personal and was previously using the iPad default mail app and Outlook on my iPad, and I actually think CitrixSecureMail is more similar to my full Desktop Outlook app than any of those other apps. Good stuff Citrix!