Contact Citrix Secure Hub Support

I’m writing this review with so much anger. All the “secure” apps require authentication through this “secure hub”. What kind of user experience is this considering it’s already 2020 when most apps could stay logged in permanently. While this app would ask for a re-login every so often. And it takes such a looooooooooong time to get connected. Recently it started to act more dysfunctional. “Secure Mail” would pop a message when you open it saying the app has been removed and I have to delete the app. “Secure Hub”, in the mean time, is completely logged out as if it was never configured before. For your reference of how frequent this is, it has happened 3 times last week alone. And the configuration process would also fail most of the time or take very long to pass to the next stage. Like most users here, this is the corporate email that our firm made us use. I guess the Citrix sales team is just amazing that they can sell this garbage to a corporate. And think about how big of a deal that is! Of course they don’t have to care about our reviews here since they only have to convince the corporate leader to make a huuuuuuge sale! What a garbage....

There appears to be zero quality control or testing for this app. To list in detail all the errors, bugs, and just plain stupid design that exist in SecureHub would both bore and frighten you, so I speak in the abstract. Nearly every move one makes using this is met with either an error message or some cryptic, ambiguous prompt that serves to confuse even the most alert and savvy users. Things just won’t work, then maybe sometimes they will, it’s a crapshoot. The random timeouts and frequent need to completely re-enroll or re-install are alone enough to rate this a Zero (I gave 1 star only because zero isn’t allowed). This is NOT an app that any company should use for any critical functions. I write this as a corporate user forced to use this. This is actually my second review—I had written one about 3 years ago when first faced with this mess. Some folks I spoke about it said “It’s new, give them a chance to work out the bugs and mature the product”. It’s been 3 years. It’s still garbage.

My company requires us to use Citrix Secure Hub with Worx Mail and Worx Web. Every week or so I have to "Authorize" the app which includes extra sign-in steps. This is good for security so I don't mind doing it...except that about every other cycle, it exceeds the allotted time and times out. This also wouldn't be so bad, but when I attempt the sign-in process again, I get a message saying "the app has been removed from your device." No prior notification, no warning, no explanation. Seeing this, I realize I'm in for a 20 - 30 minute wrestling match-- re-downloading the app and various profiles, installing the app, enrolling my phone, then downloading and installing the email and web apps and re-setting all my preferences (signature, sync period, etc.). So the apps work OK for a week or two, and then they conk out again with no notification. And the whole distressing cycle continues. I could go on about variations on this theme, but I'm sure you get the picture...