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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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E-Mail: mobile@smartcu.org

Website: 🌍 Visit Smart Financial Website

Privacy Policy: https://www.smartcu.org/terms-and-conditions/technology-privacy-policy

Developer: Smart Financial Credit Union








3 Most reported problems 😔💔

4.8 out of 5

My review of SMartFinancial app

2025-02-24

by Lalababsheep

When you link external accounts your account details are no longer available what you see is your account details that were linked and not what’s in your Smart Financial Account.

The app has a bug where it takes it’s sweet time loading. Information isn’t clear and options a very few to choose from. The app is poorly designed.

Customer

2025-02-25

by Kingwood Customer

Love the app! Our local office is terrible. Terrible location as well. No drive thru. Nobody inside to help you but to point you to a kiosk. Instead if transactions other employers can be getting these people in and out in a kind friendly hurry. People don’t like to stand in line. Short line ok. Long line moving on. But no line moving is terrible. I was there for one hour depositing these checks into the kiosk. It was miserable. One of the folks could have helped me quicker since I just open an account for my daughter. But after the young lady finished opening that Acct, I had to use the kiosk also by standing in that long line again. Terrible set up. Need more people not computers behind them working with you. I try everything in my power not to go there.

2nd chance financing

2025-02-26

by Red #2

Smart is a good company but the company should work with second chance customers who are trying to make a financial come back from a bad financial decisions in order to be a better customer. Every case might not be the same but those who are not a credit risk should have an opportunity to be a better customer working with direct deposit. In each case have a cap on the amount loaned each customer.


Have a Problem with Smart Financial Mobile? Report Issue




Why should I report an Issue with Smart Financial Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Smart Financial Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Smart Financial Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Smart Financial Mobile.


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