Smart Financial Reviews

When you link external accounts your account details are no longer available what you see is your account details that were linked and not what’s in your Smart Financial Account.

SmartFinancial has a bug where it takes it’s sweet time loading. Information isn’t clear and options a very few to choose from. SmartFinancial is poorly designed.

Love SmartFinancial ! Our local office is terrible. Terrible location as well. No drive thru. Nobody inside to help you but to point you to a kiosk. Instead if transactions other employers can be getting these people in and out in a kind friendly hurry. People don’t like to stand in line. Short line ok. Long line moving on. But no line moving is terrible. I was there for one hour depositing these checks into the kiosk. It was miserable. One of the folks could have helped me quicker since I just open an account for my daughter. But after the young lady finished opening that Acct, I had to use the kiosk also by standing in that long line again. Terrible set up. Need more people not computers behind them working with you. I try everything in my power not to go there.

Smart is a good company but the company should work with second chance customers who are trying to make a financial come back from a bad financial decisions in order to be a better customer. Every case might not be the same but those who are not a credit risk should have an opportunity to be a better customer working with direct deposit. In each case have a cap on the amount loaned each customer.

With the most recent update, it has caused an issue with the banking widget on my iPhone 8. It would display an error saying “Could Not Load”. Now the widget does not show up at all.

I never thought that this bank was good until I tried and everything is good nice customer service! Silvia she’s the best the one un credit union by 288 and Broadway..
And the way this bank care about there customers in this crisis is just Great!! Joss Morales

We can depend on smart for being open during the winter storm. Online and in person on Friday! Give Rosie Nieto a raise! She’s the best in consumer hospitality over the years!!!

You get to talk to real people when issues come up. That’s important to me. I’ve been with the over 9 year I think

No problems with my credit union I just wish my pay check would be deposited a day earlier like other banks

I love the convenience of banking transactions I can do so easily from the smart financial app. I’m always on the go and mobile banking with the smart financial app makes my life run more smoother.

I’ve used many apps from other Financial Cooperations and this one, is hands down the best! Simple and easy navigation, great finance tools with budgeting and Bill pay and even some nice customization options.

Being able to see your available balance and all that goes on with your account is a wonderful thing!!! I am glad SmartFinancial exist!

We have been members/consumers for over 25 years. When we joined we were young and had some debt issues. They help us recover and looked at her credit as an individual with such care
and compassion despite our bad credit scores back then. Fast forward to the present, they are always willing and able
To help us with any and all of our financial needs. We are thankful because a larger chain just doesn't seem as dedicated as a credit union does.

SmartFinancial has everything you need for your banking needs .
I have my car loan with smart financial and it’s way too easy to pay. SmartFinancial is easy to navigate .

Smart Financial is probably the best financial institute I’ve belonged to. The staff are always accommodating, knowledgeable and quick to help with all my banking needs, not to mention friendly, professional and courteous. I bank at the Rayford branch and always look forward to the cheerful, friendly staff.

I’ve bee with Smart Financial since it used to be First Educators. Very competitive auto loans and very helpful. They make decisions on the spot. They don’t have to call anyone for approval. I love supporting local establishments and keep the money here in Houston.

I used to electronically send funds to other banks. You guys deleted system and I had a mess on my hands for months. Now you mail checks and last month an important check never made it to one of my banks.
Wow. Chose wrong bank to do my major banking.

Dr. PW

I have been with SFCU for at least 10 years and they have been the best banking institution I have ever used. There staff has always helped me with any questions or loans and make you feel like family and you or the only thing that matters while you are there.

Thank You Smart Financial
Steven Swearingen

Really love the convenience. Still have an issue every once and a while with SmartFinancial on mobile phone. For instance today I was trying to make a transfer with mobile and it kept kicking me out when I selected the transfer function.

I love my bank I have no complaints I’ve been banking with them for maybe 2 months, hell idk I just know I have no issues with my free app or direct deposit, I never call customer care because my app is very sufficient for me I love my credit union. I came from a prepaid card for years but now I love it!!! Here I’m never leaving 🤷🏾‍♀️

No delays. Convenient. User friendly. Easy access to savings, checking, loan(s), debit card use, credit card use, Billpay—never need to leave home. I’m lovin’ it!