Contact Bank of the West Support

by PeteNava

I have been with this bank for more than 15 years. I have used the accounts as my main accounts for auto deposits and auto billing. I was depositing and spending thousands of dollars every month. I have a credit score of over 800. I have had many unfavorable encounters with Bank of The West. The most recent which was the icing on the cake caused me to move all my auto deposits and auto Billings to a different financial institution. Keep in mind this is just one of many. My credit card that I used on a daily basis had a crack in it. I called the bank and they said they would send me another. That was fine I had this happen before and it was not a problem. This time however they cancelled the card I was using and never told me they were cancelling it. Meanwhile I starting getting notices of bounced or rejected payments for bills I had on auto payment with that card. When I called them they pretty much said that was my problem and not theirs since it is their policy to cancel the cracked card immediately after I called them. The last time this happened I continued using my card until the new one arrived. They never said anything either time about this policy. I then proceeded to change everything to a different bank and will no longer rely on BOW for any consistent banking.

by Realino Buragay Jr.

They hold the check deposited even if the check issuer had the balance deducted and so because of that they hold a multiple overdraft services in my bank and whn I called the bank they said that they can’t do anything to help me in that problem. They are not customers friendly. I suggest you better move to Chase bank. Bank of the West will steal all your money. When they saw a chance to steal money from you they will kill your money in your bank little by little. I hope one day soon all the money you steal from me will be taken out from you by God. You made me struggle in my finances. I have the auto-deposits and everything was set to this bank. And they turn my head around and around and fooled me until they get me charged for overdraft services of more than $200/ month because they are jot addressing my concerns and they don't help me at all. Even if it was the bank failures they don't consider and admit and give back the money. This is the most corrupt bank. I hope your bank falls one day and your financial institution struggle and get bankrupted. I hate your bank very very much! For one year this bank stoled almost 2000$ from me due to unreasonable and unacceptable bank charges they put in.

by Big Red1543642484

I’ve synced up a credit card with my eBills so that it will inform me of my minimum payment due and my owed balance. When I want to pay the bill it gives 3 options- minimum payment, full balance or other. It is automatically selected as full balance. Now, I’ll admit I could have been more careful during the payment process but basically I selected to pay $4,300 to my credit card when I meant to make a minimum payment. The payment processed and left my account at -$2,900. Called Bank of the West and they said they couldn’t reverse it and they even said Bank of America wouldn’t return the payment (BofA did return the payment first thing next morning. God bless Bank of America, there customer service was 1000x better then Bank of the West). I’m opted out of debit OD services so that payments will just get declined instead of processed and then OD fees added but apparently there is an overdraft service for bill pay and checks that customers are automatically opted in to and will acquire overdraft fees as needed. Talk to your bank about this and opt out of it. This could have been a disaster for my family.