Contact gTasks Support

by Southern_Dude67

I recently purchased the full version of the app with the thinking it would sync w/ the app on my Windows 10 laptop. I felt it would be better than the Outlook interface with the app. It did for a few days then stopped demanding that I purchase the full version on Microsoft store. I reached out to the customer service thru app on my iPhone asking why I would have to purchase it a second time. I got an email back saying my message had been received and someone would get back to me. After more than a week no one got back to me. I sent another email saying I was shocked that no one had responded. Now more than a month later still nothing. I will be calling Apple today to request a refund. I refuse to do business w/ any developer who cannot be bothered to answer a question. I would not recommend this as a tool for business to sync across multiple devices especially when there is clearly no customer support!

by Toml4142

When I got the receipt from apple from renewing the paid subscription for the app I discovered that I had been charged an additional $3 in addition to the $6 that the original subscription cost. This developer clearly lacks basic ethics as far as honoring the stated cost of the subscription and happily adds in hidden costs. When I contacted apple support to fix the problem they were reluctant to do anything and said that maybe they would do the right thing in 48 hours. Based on the response, i would never buy anything from this developer and am reluctant to ever pay for an app on the apple store.

Update: The apple store has corrected the problem. Personally, I will never pay for another app from this developer. With the apple response, I can at least try more pay apps.

by Nicolejeanne

UPDATE: Dropped to 1 star.
While the following inability to sync was is bad enough - now I can’t even open the desktop app (I have since deleted the useless mobile version). It opens- but as soon as I click anywhere on it, it crashes and closes.
I’ve contacted support about these issues multiple times and have never had a single response.

Previous Review (2 stars, at the time):
I pay for both the mobile and desktop apps- I love the desktop app- it’s simple with enough features to serve the purpose.
However- I can only use it on my desktop OR phone- bc no matter what I do- they don’t sync.
How is it- that going into my 3rd year using this software, that it doesn’t sync- despite it being the first feature you advertise?!
and never get a response, beyond the automated “we will be in touch soon” email.
I’d just find another program if it didn’t mean starting all over- so I’m limited to using the program on the computer alone- and hoping they fix this simple issue at some point before another 3 years passes.
I’ve only assigned 2 stars bc the app itself is decent. Just useless if you need it to sync.