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中国工商银行 Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit ICBC Website

Privacy Policy: https://icbc-asia.icbc.com.cn/loginPrivacyNoticeUS.html

Developer: ICBC







3 Most reported problems 😔💔

4.8 out of 5

Worst bank, worst service experience

2025-04-03

by Dh Fi Xfjxhdjfj

I had to manually re-enter my password every time I logged in, but the password keyboard layout was always changing, which often led to my continuous wrong entry. After three wrong entries, my account was frozen, and then I had to call the branch that handled my account, but the branch that handled my account was closed all year round. These Chinatown customer service staff, they can barely speak English or Chinese, and communicating with them is a disaster.

Hopefully, the Apple Store platform will regulate software that invades privacy.

2025-04-04

by Fky鞫虢齑黻膚綍

Mandatory collection of private privacy information and personal privacy data. Do not agree to its terms can not use its software. Such banking software shamelessly coexists with rogues! It is hoped that the Apple platform can regulate such privacy-infringing software. Protect the ecology of the platform and everyone's privacy! Thank you!

AI Update is horrible

2025-04-05

by Klairermusic1

I don’t know how I got to the update with the AI girl, but it is horrible! Nothing works! Also none of my coworkers who use ICBC have this same update. I absolutely HATE it and wish I could go back to before this update.




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