🏷️ About: **"Top 10 Smart-phone App of 2011" - TIME Magazine** Hate waiting on hold for customer service? Then don't! With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line. Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more.
- Directly connects users to a human customer service representative
- Saves time and frustration by eliminating the need to wait on hold
- Can be used for a variety of customer service needs, including travel and insurance
- Simple and easy to use
- Works well on iPhone 6 with iOS 8.1.1
- Can be used to contact new providers during open enrollment
by Bricnic101
I signed up for premium to add a new company. I tried to add a company, which generates an email that simply bounces. Then I tried to go to their website and log in, and their customer portal is down. Ironic that their entire goal is to make customer service better and their own customer service is literally non-functional.
by ATL Kevin
When I request a test call FastCustomer freezes and then closes. I have chosen my favorite companies and the department in which to contact but I'm not given an option to make the call that freezes and I have to close it out and reopen it. I've deleted FastCustomer then reinstalled it twice now and it has not helped. Should I just delete it altogether or is there something that can be done
Never heard back from App tech support or anyone for that matter. THE ONLY RESPONSE I Got WAS AN AUTOMATIC EMAIL RESPONSE:
We'll investigate your call attempt using this number:
by DarVader55
I wanted a company which was not on their list. If you pay $4.99 they will add any company you want on their list. I don’t mind paying for good programs so I went for it. When I sent it in, I had a message send failure and it would not go through. Then when I went to contact the company I had another message send failure. So as far as I’m concerned this company is not worth taking up any space in my phone. I will be canceling they iTunes with a refund request. Great idea, failed on delivery.
by BlueSean
Downloaded FastCustomer to connect me to AT&T. It went through the steps and a customer service rep called me. So far, so good. Then about 20 seconds into the call, FastCustomer 's recorded message started playing for both to hear. The confused rep laughed it off, but then AT&T started calling me several times. I just ignored the incoming calls, but then my active call suddenly ended. Luckily, the rep had my info and was able to call me back. Frustrating experience to say the least. Would be a really fantastic app if it worked!
by Brusah
It's a fantastic app that looks clean, crisp, and works really well, and one of the best apps I've ever used. However, it could be better if the recorded message (from fast customer) that plays before connecting you, was either shorter, or completely removed, because what I find happening is the representative will have said "hello?" 3 times, and in other cases, will just hang up. Also, sometimes the message doesn't play immediately, and I'll be cut off from speaking to a representative mid sentence.
All the best, love FastCustomer .
by Luckybear5
I think FastCustomer is awesome and very clever. Mother of 3 I love anything that's saves me time. Highly recommend FastCustomer. Only reason it received 4 stars oppose to5 stars was due to the fact my bank was not on list which I found a lil unconventional since I call them frequently.
by Catz2kittlez
def does what it’s suppose to do!! it’s amazing! totally worth downloading will save you so much time. took off one star because it’s not letting me upgrade to pro. it’s been restoring purchases forever. I feel this may be a glitch. please correct this.
by Paulis 101
If I was only allowed to keep one app it probably would be this one. It works great and takes me directly to a human being every time! It's saved me countless hours and enormous frustration. Yesterday I listened to a corporate meeting about our dysfunctional health insurance plan. The biggest complaint was not being able to get through to a human being with questions about the pharmacy plan. Thanks to fast customer I never have that problem and unfortunately I call them often. I've used it with many other calls to companies and always get right through. It almost seems unfair to have this advantage! To the developers -- thank you!!
by SudokUp
I love FastCustomer. I don't use it very often, but whenever I do, I'm super grateful for it. It saves me time and headache over waiting on hold. It does exactly what it's supposed to and is easy to use. I have no complaints.
by TacoLover21
It works, and the people I got so far were really nice. I recommend FastCustomer to anyone that doesn't have time to wait on hold for something.
by Whip136
I've used FastCustomer twice and I can't stop talking about it. FastCustomer saved me the frustration of sitting on hold for 45 minutes with Comcast last night. Possibly the best app ever created.
by Vmquinn
I have reviewed FastCustomer before, and I still love it! When you are stuck in a phone tree, with no way out, FastCustomer gets someone in the company to call you! Love, love, love!!!
by Sir Professor Of Pun
We all hate IVR systems. I work in a call center environment. I deal with them everyday (Sometimes successfully, other times I feel as though I'll never reach a human.) I wish I could use FastCustomer at work, but PCI compliance would balk at the idea. Too bad.
by H*a*n*k!
Before I installed FastCustomer I read the reviews, and they all raved about how wonderful it was. Even the very first time I used it, it actually worked! I was on the phone with a live person in less than a minute!
This is truly as good as the reviews claim it is!
by Dave Koston
When I first got FastCustomer , it was basically a directory of how to dial in for each company's customer service line. Now, it's light years beyond. Choose a company and department, let this app do its work and the company will call you. Can't ask for a better experience!
by Ronlap
Well, it’s open enrollment and of course you can’t use your 2015 account number to contact your *new* provider to ask questions until, well, 2015, which means you get hung up on by the automated system. I used FastCustomer to contact a couple of my new providers to ask questions and it actually worked.
by Nikonratm
Not sure why all the one-star reviews complaining about a broken app but it's working great for me on my iPhone 6 w/ iOS 8.1.1. Anyway, FastCustomer feels like how the Internet & mobile apps should work—make my life easier with a really simple idea. No more arguing with voice recognition software programmed to keep you away from a human being. Huzzah!
by Damiseverymicknametaken?!
So I was skeptical about it... And decided to call FPL since I had just had a frustrating battle of number pressing with the operator just hours before. In less than like 3 minutes I was on the phone with a person! They called me!!! Bro this is awesome!!! Saved me time, no headache, and spoke to a real person with just one press of a button on FastCustomer . Might get the pro version soon..
by Groupeone
Fast Customer is a lifesaver. Quickly find customer service phone numbers, or have them call you instead of being held hostage to call queue waiting. If you travel, Fast Customer can help you out of nightmares such as delayed or canceled flights, having to change reservations, getting a hotel, roadside assistance, well, you get the idea.
You need FastCustomer!
by Informed Citizen # 153,946
While maybe not the sexiest app, this app is hands-down the most useful, time-saving app out there. While it can't fix bad customer service, it does eliminate the time wasted WAITING to get that customer service - good or bad. HUGE time and frustration saver!!!!
by Titan511
We all hate IVR systems. I work in a call center environment. I deal with them everyday (Sometimes successfully, other times I feel as though I'll never reach a human.) I wish I could use FastCustomer at work, but PCI compliance would balk at the idea. Too bad.
No. FastCustomer: Fast customer service does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 152 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for FastCustomer Is 19.3/100.
No. FastCustomer: Fast customer service does not seem legit based on our analysis. This conclusion was arrived at by running over 152 FastCustomer: Fast customer service User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for FastCustomer Is 35/100..
FastCustomer: Fast customer service works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
| Pricing Plans | Amount (USD) |
|---|---|
| FastCustomer Pro | $4.99 |
With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line.
"Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -- by KKDollface on Feb.
He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options.
He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again.
This is what customer care should be … companies wait on you, not the other way around." -- by Bryan B.
Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more.
"GENIUS! This app saves time and relieves headaches.
"I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him.
He would often hang up in frustration or wait for me to do it for him.
So this app is more than just a time saver.
Thank you so much!" -- by Janet H.
Choose the company you want to contact, tap "Have Someone Call Me" (you can even choose a department such as "Billing").
That's it! Go back to your life; the next available agent will ring your phone.
* Email [email protected] if your experience isn't perfect.
