Contact Vitacost Support

by Plecostomus13

Quite honestly I hate this app. And every time I use it I find new reasons to hate it. It MEVERCompletes the order, it just tells me “… Generic error that we could not determine” End it does that regardless of any other variables that I can find. Furthermore, It won’t correlate what you have in the app, with what you have in your same account online, so you can’t go back-and-forth between the computer and your app. And you cannot “empty the cart.“ And, the way the online portion is, it’s *so* different in the computer than it is on line on the iphone, that that makes a *third* variable!! No two of the three match. In one form, a product is available; in another form it is out of stock; when One form does NOT say that it’s out of stock, and then you try to order it, it doesn’t add to your order, or, it won’t add to your “my list“, and it won’t tell you that it’s out of stock, so if you *do* get into the cart on your App, and then place the order, the order simply won’t go through and it won’t tell you why. They keep telling me to “uninstall and reinstall”, but the same crap happens no matter what. **And they don’t even respond when I tell them that.** So, I really hate this app. If I could only order via my computer I would do that because that one at least seems to be consistent with whatever is real in their actual product line. Grrrr

by Lnking3

First off, I love Vitacost and tell everyone about how good they are. The problem is with this app. When they updated about a year ago, it went downhill and can not seem to get its footing. It seems they are focused on the look of the app but forget having it work. I cannot get the search to work at all. I put in something like cinnamon and it comes back with zero results. I put in brand name and the same thing. I can find anything. I then decided to go to things o previously ordered, but when I click on it to add to cart it seems like it is going something but nothing gets added. This happened after I went through and tried to add about 8 items. After flipping through I clicked on the add selected to cart. It started to spin and then took me to the cart and nothing was added. I then found out that I needed to go to the products page from previously ordered items. It seemed to work for a while, but now nothing. Just keeps spinning. Also, for about a year I’ve been trying to scan the barcode with no results. Always comes up with zero results. So basically what I’m saying is the whole app is broken and they don’t seem to want to fix it. But hey it looks pretty. I will still use Vitacost because I love them, but will not be using this useless app any longer.

by MrMeNowAgain

I’ve never used Vitacost before but needed an item that they allegedly carry . . . so . . . after reading the reviews, I thought I’d download the app, register, then place an order. Well, it’s now apparent that the positive “reviews” must be fake and Vitacost is a complete SCAM!

After trying to “register” without success for the past EIGHT HOURS, I’m deleting this waste of electrons from my phone and I’ll order the item from a real merchant. Specifically, it’s IMPOSSIBLE to register and place an order - EVERY time I attempt to do so, I get an “error” message that states, “We are having technical difficulties. Please try again or check back with us shortly.” After trying to register countless time over the past EIGHT HOURS, my guess is that this bogus app’s true purpose must be to harvest your personal address and contact information in order to spam you - it’s certainly not to place an order for merchandise. WHAT A JOKE!

UPDATE: I just received notice that the developer has passed on my review to their web people. That’s “nice” but I erased this useless app from my phone and have already given my business to another merchant - in fact, my rather large order has already been shipped. Apple needs to remove useless apps such as this one.