Contact Firstrade Support

So I’ve used almost every reputable trading app out there from E*Trade, Fidelity, Schwab, and others. Jan 2021 last year I decided to open an account with this company and downloaded the app. Soon after, I transferred over a few thousand dollars to try it out and see how I like it. After about a month or so I decided to transfer money back to my bank account, and that’s where the trouble starts!!! Giving them my DOB, SS#, Drivers License, and other identifying info from the beginning wasn’t good enough to be considered as a “verified customer” and Firstrade refused to give me my money back and blocked the ability to transfer back to the same bank account it came from !!! Firstrade then began to ask me for very personal and sensitive info like copies of my bank statements and other items!! FYI…. I’ve been trading for over 25 years and NEVER has any company ever asked me for those types of sensitive documents EVER !!! At that point, that’s when I figured out that this was “deliberate by design” to keep customers money longer. I ended up having to contact SEC, FINRA, Attorney General, and my local congressman for help !! Which I should’ve NEVER have had to do to begin with 😡 Only then did Firstrade fold and immediately contact me to return my money!! These people belong in jail !! 🤬🤬 You’ve ALL been warned!!!

I am updating my review as it is 9:53 AM eastern standard time and my app is not working due to some network error!!! I am very grateful that I did not hold any positions from last night as I could be losing serious Money right now!!! This is the second time this has occurred and it always happens right when the market opens. Why would you be doing updates when the market is open?!!!! Very frustrated and am going elsewhere! I like the new design however in the updated app, when looking at the options chain, the price of the underlying stock is no longer always visible at the top of screen but is rather located in various places as you scroll down. Please make the stock price always visible no matter how far you scroll down the options chain as it was in the previous version. Also, it would be nice if we could see both calls and puts simultaneously as you can on other platforms such as Ameritrade. Finally, if there was a way to see the previous closing price for each option that would be helpful as well Thanks! Will update review when changes are made!

This is one of the worst financial apps I’ve used. The process to create an account was incredibly long and painful. Took over a week to get approved despite emailing them and calling them. They always had some excuse why it took so long and they were very slow to respond via email. It was like pulling teeth. The approval process was ridiculous with their requirements to get approved needing my signed physical social security card. They would not accept my Passport or other proofs of SS# before which is insane. I’m on a number of other financial trading platforms and they were 100x easier to setup an account. The only reason I curious by Firstrade was to easily trade OTC stocks like Planet 13. After finally talking to a manager and getting my account approved and waiting 1-2 days for my $$ to deposit and clear, I went to buy Planet 13 (PLNHF) and was told you’re not allowed to purchase stocks with 5 letters ending in F. Total rubbish if you ask me. Way to much work to still not be able to do what originally caught my eye. AVOID AT ALL COSTS!