Contact Yelp Guest Manager Support

by Otter_Bites

Have been a faithful customer for almost 5 years. $50-60/month. Had some glitch issues and downtime but overall, it worked well enough for our pub for the price. When Yelp bought them, I knew we were in for it. This week, they revealed to all of us that it would now be $300 a month to justify the new features and stability. When I called to talk, I was patronized and brushed off. They told me I would lose customers; that Yelp/NoWait was the reason I had customers. I canceled. You aren’t going to squeeze this much money out of small businesses. Enjoy your app, but I hope a lot of accounts cancel because this price hike is outrageous. Shame on the bully that is Yelp.

by AJBelle

The latest update has made this app incredibly hard to look at. The colored lines for sections are too thin and not distinct enough. The open table/seated table scheme swapped so it’s the opposite of what we’ve gotten used to for the last nearly 5 years. I like the functionality of the app but this latest update just makes me hate it. It is bad on your eyes. Dark mode isn’t any better. Please go back to the way it was before. Or give the user the option to choose.

by Chefdana69

I’ve used the “free version” of this app for over 5 years. Suddenly I get a sales call from Yelp stating that my access will be cut off because I should have been invoices for quite some time. I explained that I signed up for a free version and don’t use any other features. That said $249 a month and are giving me 5 days to relocate my reservations to another program. Gee thanks..... I knew I hated Yelp for a reason!